Sun Country AirlinesReviews of suncountry.com

The Sun Country Airlines at DTW is the WORST experience I have ever encountered with an airline. There was only one (maybe two lines) for all of the travelers. There were no kiosks or special lines for luggage and the staff was absolutely the rudest I have ever dealt with at an airline. First, we were all standing in one line that overflowed into the airport aisleway. Next, the staff was rude and gave poor attitudes to the customers. So many customers were complaining about the line and the staff it was unbelievable. When I got up to the counter to check my luggage. The first lady just stared at me and walked away. Then an agent by the name of Deja H. walked up. She did not greet me, tell me what I needed to give her, or anything. I spoke to her she did not speak back just grabbed my ID, she never said anything to me. She gave me back my ID but never said I was all set or anything. She had an attitude the ENTIRE time I was up there. I assumed I was finished and started to walk away. She did not say "Bye" or anything. It wasn't until I started complaining to someone else about her behavior and the other agents' behaviors that she looked at me. When I looked back, she was treating the other customers the exact same way. Another thing I noticed, there was a sign posted not to stand on the luggage scale yet I saw a Sun Country agent do just that. Never again will I fly this airline, unless it is an absolute emergency based on this experience. I will add, though, that the MSP was the complete opposite. They had plenty of lanes open and they actually had a luggage-only line and luggage check-in kiosks. The staff was friendly and smiled. They were a perfect example of how Sun Country's other locations should be. I will add the planes were on-time at both locations.

Ya.. now that this has happened to me I’m seeing previous reviews saying the same thing. Sigh. Definitely do not book with this airline. I was booked on a flight from Milwaukee to sfo through Minneapolis. Already I had a bad layover , arrived at 9pm and supposed to leave the next morning at 5am. But i figured it was cheap so worth it. At exactly 4am the day of my second flight sun country delayed the flight from 6am to 3:30pm…. No explanation, no one was available to speak to for hours, no one at the actual airport was able to help me in any way, there were no alternative flight options and very minimal compensation (one meal ticket). Definitely definitely definitely not worth the minimal savings, as it all ended up being spent and more on all my extra travel time not to mention I missed work etc. they offered no compensation. Do not recommend

Cancelled flight with no notice for our group of 16. No reasonable alternative (offered to book us on another of their flights 3 days later...no compensation for extra costs). STAY away from this airline at all costs!

If I could give 0 stars I would We get to airport early and we wait when time for us to board flight nothing No one is communicating anything. flight delayed over 2 hours Then when we do board it's only to bussed to a mobile ramp to sit on plane for another 30-45 minutes waiting what we are told to be paperwork. this was the worse flying experience I have had. the customer service was terrible. This flight delayed us in getting into Vegas and caused us to miss over a half day there and no compensation.

Still sitting on the plane. We were confirmed to be early then all of a sudden plane problems. Yet nobody will inform us of what’s going on. We must stay seated but have been waiting forever. And I currently need to go the restroom. This is absolutely ridiculous and everybody on this full flight should be reimbursed like major airlines have to do. Update. From what was suppose to be a ten minute fix has now turned into a 45 min fix. And odds are we will have to change planes.

Please be advise that this flight from Punta Cana to DFW landing on time them 3 hours waiting then we have to wait for terminal bus. Never never ever will take this fly in my life time. Don’t do it.

Sun Country Airline canceled my flight on 6/11/2023 in the middle of the night. I left at 4:00AM to get to the airport on time without seeing the e-mail. At the airport their employees did not know what to do. I tried calling the number they gave us, but only got recordings. At 7:30 AM on a Sunday no help from the airline. When I finally got an answer they gave me the company's answer, I ask to talk to the supervisor and they hung up on me. So far no help with the overnight stay And a partial refund.

Flying down to RSW, when I got to the gate to board the plane I was not able to board because the exit row seat I paid extra for was not available and the attendant said she changed my seat to let a couple sit together. Being 6'3'' I plan ahead to make sure to get extra leg room and not confirming it is okay to move me after I paid extra for the leg room is unacceptable. Being that they have an 80% one star ratings, I guess that speaks for itself.