Sun Country AirlinesReviews of suncountry.com

An item was left aboard an aircraft. Item left onboard form completed online. Item matched, had to go to headquarters to pick up instead of airport. When picking up items discovered items were missing. Staff was unhelpful and did not care that items were missing. It’s obvious that since the bag was returned the items were taken when in custody of Sun Country. Unable to reach a person to discuss with, constantly told to call number and then just end up with guidance to fill out online form. Extremely disappointed in the lack of care to investigate how items went missing. There needs to be better control of items left on board to ensure customer items are not stolen. It’s fact of life that items are left onboard given the online form and number of items I saw on the multiple trips to airport. I hope whoever stole our items is brought to justice.

Next time I will fly Southwest. Not only was my flight late, both outgoing and incoming. They broke my suitcase and it looks really intentional. The policy is 4 hours to report. Since my flight was delayed which made for about a 12 hour travel day I was a zombie when I picked up my bag from baggage claim so didn’t notice the bottom had been cracked like someone literally threw it with force onto the wheel and corner that had been damaged. Bag had only been used for 3 previous trips and made it fine til this one. Hard plastic Swiss Gear bag, not cheaply made and also not cheap in general. I have a picture but no place to post it. YOU HAVE 4 HOURS TO REPORT DAMAGE OF YOUR PERSONAL BELONGINGS. They were extremely understaffed and seemed to not care that they were inconveniencing everyone also. Pretty bad experience all around.

Cancelled my flight out of Boston on Saturday 12/28/24. Next available flight they offered was two days later on Monday 12/30/24. Offered no assistance with re-booking otherwise. Had to book on another airline at 3 times the cost. Awful airline and terrible customer service.

Flights not on time had to wait to board in tarmac for 1 hr no explanation finally asked why the reason manaitance. Cabin not pressurized correctly. 3 travelers sick with sinus infection. This airline is not a clean healthy environment for seniors flyers going to Arizona. No hot coffee or food boxes at all.Will not being flying with this airlines again. Really not a value price either. Barebones flight.

I charged of $410.99, and I did not receive any service for the rental car. To provide some context, my wallet was stolen during a connecting flight at the Minnesota airport, which contained my ID, debit card, and credit card. As a result, I was unable to proceed with the car rental, as they could not provide me with a vehicle without my ID and credit card. Additionally, I was unable to continue my travels without my ID. I asked the TSA if there was any way to pass through security, and after about an hour of questioning, I was allowed through. Sun Country Airlines is aware of the situation, but unfortunately, they have not been willing to assist me. I was instructed to call them once I arrived home to see what could be done. Since then, I have made approximately 12 to 13 calls, including requests to speak with managers. They have all the necessary documents and recorded conversations. I am writing a letter to request a refund, as I did not receive any service for the $410.99 charge. his amount is significant. Unfortunately, Sun Country Airlines has been unwilling to cooperate or provide any confirmation letters regarding my situation. I hope this can help other people.

The worst. I paid 100 dollars for my son's carry on baggage for both ways. But, my son got a bigger baggage to the airport. So, instead of just swapping the amount(it was the same), they charged extra for the checked in baggage. I am on the phone for close to 2 hours to get my money back (first time call got disconnected after holding an hour). Now been holding for 45 minutes...no answer yet.

Canceled out flight via text message 9 hours before the flight was set to leave.... cost us a full day and $365 out of pocket expenses. When we asked to be reimbursed, here was their reply: Thank you for contacting Sun Country regarding your recent travel interruption. Service is something we take seriously, and it is disappointing anytime our passengers experience a disruption to their travel plans. Regrettably, Sun Country was forced to cancel your 7/11/2024 flight SY391 between Minneapolis/St. Paul, MN (MSP) and San Francisco, CA (SFO). We know that interruptions to travel plans are unwelcome, and we make every effort to complete every flight as scheduled. However, we were able to rebook you on SY397. Unfortunately, we do not provide any additional reimbursement for a canceled/delayed flight, including parking fees, rental cars, preplanned hotels, Uber, tickets purchased on other carriers, and other expenses. We appreciate the time you’ve taken to share your perspective regarding this experience and sincerely apologize for the interruption to your travel plans. Kind Regards, Sheryl Customer Care Coordinator 2005 Cargo Rd Minneapolis, MN 55450

Canceled our flight at 3 am by email. I don't check email on my phone. Gave us 13 minutes to respond. Flight was then canceled. Sat on hold 2 hours trying to get another flight. Got to destination one day late on a "guaranteed" flight. Return flight check in was flight full. Contacted funjet who got us on a flight. What a terrible notification and customer service airline. Never again.