Sun Country AirlinesReviews of suncountry.com

Worst experience. One flight literally delayed, mechanical issues and now staff timed out ALL ON ONE FLIGHT! Absolutely ridiculous. We were loaded buckled and now being removed from plane. NEVER AGAIN

My flight was canceled as I was on the way to the airport. They tried to charge me an additional $219 to change the flight they canceled. I opted for the refund option but the website told me to call customer service. I have been on hold for over an hour and doubt they will refund me as I now have to cancel both tickets. Horrible airline should be considered a scam.

CANCELLED MY FLIGHT LESS THAN 12 HOURS BEFORE DEPARTURE. NO RECOURSE. RUDE UNHELPFUL STAFF. TERRRRRRRRRIBLE AIRLINE. THEY NEED TO GO THE WAY OF SPIRIT ASAP!!!!!!!!!!!!!!

Absolutely horrible!!! Delayed over an hour, they charge you 55.00 for overhead bin space.

My first experience with this airlines was the worst experience I’ve ever had. Never booking this airlines again. Too many issues when departing and arriving at your destination.

This is by far the worst airline and need to be banned! While traveling from DFW on Thursday, May 21, an announcement was made prior to take off of a delay to weight adjustment. What they did not tell us, 23 bags were taken off of the aircraft and left there! We arrived in Punta Cana without luggage and was advised we would receive them to our resort on Saturday. I have received ZERO communication from Sun county and found from my personal flight tracker today’s flight has been delayed TWICE and our bags will not be delayed until tomorrow !! When I spoke with a representative today, I was informed I can DRIVE TO THE AIRPORT AT 10:30pm to pick up the luggage ourselves alternative to waiting. The drive is an hour and a half from our resort! The despicable customer service, communication and nature of this process is unacceptable. I cannot believe this airline kept us without personal items, clothing, shoes and other items for 4 days is insanity. Stay clear of this airline or carry a carryon only

Sun Country Airlines should be ashamed of the way they handle customers with disabilities. I spoke with Dawn this morning, and there was absolutely no care, compassion, or urgency shown. Being told no one would even be available until 8:45 while dealing with concerns and needing assistance was beyond frustrating. The rude treatment and lack of empathy was unacceptable. Customers deserve respect, support, and proper communication, especially when dealing with accessibility needs.

HORRIBLE experience. Sun Country has gone downhill. I have flown them for nearly 40 years. They gave away our paid-for-assigned seats to others, had horrible customer service in-flight (2 flight attendants were toxically negative personalities) and the customer service follow up afterwards was not helpful at all. Too bad- it used to be a great company.