Tyler H.
If I could give zero stars I would!
If I could give zero stars I would! It has been problem after problem with this company and their products. All I asked for was replacement fairings for my motorcycle that were identical looking to OEM as far as the paint scheme, nothing crazy and I sent them pictures of the bike. They shipped the fairings without sending me pictures of them but their website states they will send pictures to make sure we are satisfied. When they arrived, they were wrong. They also painted the pin stripping on the wrong pieces which were clearly seen in the detailed pictures I sent when I placed my order. When I contacted the company they said they would offer me a 5% discount off these messed up fairings that were not what I ordered. After arguing and emailing back and forth over several weeks/months and being ignored, they finally said they would take the fairings back and try to repaint them but only if I pay the shipping. It was there mistake so I should not be paying for any part of this. Long story short I ended up settling for a 20% discount so I did not have to pay even more. Now trying to install these fairings is a nightmare and one piece even had a crack. The holes for the bolts are far to large for any bolt and I can not use 90% of the bolt kit they included. Now I had to go to the store and purchase more bolts/screws to even attempt to rig/install these "OEM" style fairings because of how far they are from OEM. Some of the tabs to connect two pieces together are so far from being aligned that I could not use them and have considered drilling new holes to "make it work" but it may cracked if I even attempt to do so. I will not recommend this company to anyone nor will I ever use them again in the future. I have multiple bikes and work on bikes all the time and planned on buying two fairings kits from them but I am glad I only purchased the one because of how horrible the quality is and unsatisfied with service I am. I will 100% be using another company for all future purchases. If you care about your motorcycle, you will not use this company. I have a feeling these fairings will also break or crack as I am riding with how fragile they appear. *Reply to their Reply: I tried to send them back to you to refund my money or fix them but you wanted me to pay for shipping both ways even though it was your mistake. I did receive it damaged and you did not take responsibility no matter how many emails I sent and you argued with me over it. I have never seen such “money hungry” customer service. I asked you to remake them several times and you refused unless I were to pay more out of my pocket to ship the broken and incorrect ones you sent me. I only settled for the 20% off because it was the most you offered to help. That gave me a little bit of money to take my business elsewhere.
Response from SummitfairingsJul 2, 2019
Thanks for your message and sorry for the problem. We are willing to take full responsibility for the parts which has been damaged on the way to you. If it has been damaged when installing , we feel sorry that we could not take the full responsibility . And since you do not want us to remake and just want money back, we have refunded what you requested. If you want a full refund, maybe you could return them . Best wihes Whitney