SummersaltReviews of summersalt.com

Ludicrously long processing times. Placed my order on 30/9 and is now 3rd November and still hasn't shipped - over a month to put a pair of swimmers in an envelope... holiday over before the swimmers arrive. Reached out to customer service and they offered a $20 discount - useless as will never use company again. Asked to cancel order/refund as delivery not in time frames specified and they are now just completely ignoring me. Horrific customer service - do not use. Also do not trust the on-site reviews as they pick and chose what they want to post... My review with a one star certainly hasn't made the list

Would give a zero if I could, 3 months and still no product. I have reached out to customer service 8 times with no response other than codes for 10% next time. There will be no next time, filled complaint with BBB. Deceptive company.

Ordered on 9/24 and it’s now 10/20, and my order still hasn’t shipped. I have contacted customer service twice. They gave me free shipping and $20 off. I didn’t want the discount- I want my swimwear! I asked for them to cancel my order and they claim it’s been fulfilled, they are having issues with shipping. Well regardless they have lost this long time customer and my credit card company is taking care of getting my funds back

I placed an order with Summersalt on September 25th and still hadn’t received any tracking information three weeks later. Despite multiple follow-ups, I was repeatedly told my order was “packaged and prepared to ship” and that tracking would come “soon.” That message was sent over a week ago — and still nothing. When I asked to cancel, they said it was “too late,” yet the order clearly hadn’t shipped. It’s frustrating that a U.S.-based company can’t fulfill a single bathing suit order in a reasonable timeframe or communicate transparently. I was eventually refunded the shipping cost, but not the order itself — even after three requests. I would not recommend ordering from Summersalt unless you’re prepared to wait weeks and probably never receive your order.

I tried to order a bathing suit top and I asked that it be expedited. Not only has the order not shipped but I cannot get in touch with any person at the company.

I was sent the wrong size (14) not 14 long torso. Customer service insisted they were just mislabeled "14" and really are long torso. I can tell by the fit they are not long torso. I have many other 14LT suits from this company and can tell the difference. I can't return one of the suits because I already wore it not realizing it was not 14LT. These suits are not cheap. Thoroughly disappointed. I'll have to find another company that makes long torso suits as I will no longer support Summersalt. There is also nobody you can talk to on the phone at their company for customer service.

This is one of the WORST companies I have ever had to deal with. I placed my order almost a month ago and the item hasn't even left the US or been passed to the 'last' mile carrier. There is no phone number, only an email, which gets no attention unless you post something on social media. At this point I just want a refund because I can only imagine the hassle I'm going to have if I need to return or exchange something. Be prepared to get the run around, lack of response to inquires, no useful solutions, and a just 'wait & see' attitude to your order delays. I should have read the Google reviews first. And considering the cost, you'd think the service would be decent. Never again.

I waited a long time for my swimsuit. I didn't say anything even though I was charged by Affirm. I thought it was being shipped from Europe. Finally received was not happy with quality looked worn pulls up left side of cup poorly made. Bad customer service beware