SummersaltReviews of summersalt.com

Update as of April 8: (30 days from order date of March 9): no update from Summersalt on expected ship date, and my order has not shipped although they charged my card on March 10! (what happened to credit card rules of "charge when ship"??!!!). I was considering asking them if they are aware of the FTC's requirement to timely ship according to ship estimate or within 30 days if no estimate, but I don't want them to just cancel my order. This is just trust-destroying behavior that I don't think this brand will recover from. Original review: Ordered on March 9 and the order was confirmed. Inquired about the order around March 25 and was told "as we told you in our FAQ, orders may take up to 14 days to ship" (but it was already past that). Fast forward to April 1 and there is no further word and no ship confirmation email for the order confirmed on March 9 despite several emails requesting an order status. Terrible way to treat your customers (repeat customers in my case). Will the order ship? They seem to be having real problems.

You guys, don't be like me! Trust the reviews. Bought a bathing suit and it literally never arrived. Waiting three weeks. When customer service was responding to say they couldn't cancel my order, they were very prompt in responding. When I asked for a refund since the order never even shipped (even after the FOURTEEN BUSINESS DAYS that they promised) they ghosted me. Never sent after three weeks??!? Are you kidding? If you can't send product FOR WHATEVER REASON, then you shouldn't be taking out money. I had to issue a chargeback. They are all over instagram that I was literally shocked that they are so fraudulent. How can they take our money if they're not capable of actually sending the product. Crazy.

Throughout the online ordering process there was no indication of a final sale - rather you’re supposed to read the fine print. Luckily my credit card company CITI came to my rescue but not after much angst and discussion of the facts. Would not order from Summersalt EVER

Never through the online purchase did the screen indicate that my item was final sale. I am confident that Citi will be assuring a credit on my cc card for the transaction with Summersalt- NOT A GIFT CARD FROM SUMMERSALT WHICH IS WHAT SUMMERSALT IS OFFERING ME AFTER THE RETURN OF SAID ITEM. Will not be buying anymore from Summersalt - Happy to have found this site which I’ll use in the future

SCAM. Stay away. Ordered $250 worth of suits that did not fit, pads were showing through the top, just bad quality. I followed the sizing guide and the fit was just off. I was expecting a full refund, as I sent back the merch unused with tags on within days of receiving to be offered $235 store credit. I am disputing charges.

It took 4 weeks to ship my item and when it didn’t fit I asked for a refund. They said they could only give store credit even through the item was never worn with tags attached. They apparently only give your money back if it is an exchange “in their eyes.” They didn’t consider mine an exchange because I used the store credit from the original purchase. Very dissatisfied, I don’t even want to use the store credit because I don’t even want to support them by wearing their brand.

Here we are in 2025 and another e.commerce business is a sad joke. BEWARE. A few things to save someone else a headache ... 1 - Misleading Shipping Times: no point in paying $ for 2-Day shipping (they sent it DHL and it will still take over a week and then transferred to USPS to deliver - you have a better chance of winning the lottery then getting your suit/s). JOKE. We will be gone and back from vacation by then. 2 - No Customer Service Availability: IF you at all want to ask about (#1) this is your response and you can only email them "We typically respond within 4 business days.” Just come out and say ... we don't care about you and give us 4-days for YOU to forget about it and buy your vacation suit from Amazon. 3 - Poor Communication on processes: here is some more fine print ... "Orders placed over the weekend will be processed by our fulfillment center as soon as possible on the following business day, but may require up to 14 business days to process. Please note that delivery time begins when the package is picked up by the carrier, not when the shipping label is created." ... 14-day catchall + another week to ship for a 2-Day?? what kind of ridiculous e.commerce businesses is going on here. Really cute marketing with a lot of photoshop but a misleading disaster behind the scenes.

Took two full months to show up. Paid $95 for a sweater that is in no way worth more than $30. Massive failure. Wow.