Summer MaeReviews of summermae.com

Response from Summer MaeJun 28, 2023

Dear Jessica, We sincerely apologize for the inconvenience and disappointment you have experienced with our customer service. After thoroughly reviewing your concern, we have identified the issue and would like to clarify the situation. Our system records indicate that an email was automatically sent to you from [email protected] in response to your return request on June 16th. We have also reviewed our email records and it appears that we did indeed reply to your three emails, providing the necessary shipping label. However, we understand that you have not received these replies, and we sincerely apologize for the miscommunication. We take your feedback seriously, and we will be reaching out to our email service provider to identify any potential issues that may have caused our replies to be undelivered. It is our priority to rectify this situation and ensure that our email communication is functioning optimally to provide timely and efficient customer service. Furthermore, upon reviewing your feedback, we immediately took action and attempted to contact you through the provided phone number to address your concerns. Please ensure that your phone is readily available, and we will make every effort to establish contact with you as soon as possible. Rest assured, our customer service team is dedicated to addressing your issues and providing the necessary assistance. Once again, we apologize for any inconvenience caused and appreciate your cooperation. We value your satisfaction as a customer, and we are committed to resolving this matter to your utmost satisfaction.