Summer MaeReviews of summermae.com

Response from Summer MaeMay 2, 2024

We are sorry to learn that the product you're seeking was not in stock. Although we make every effort to provide an extensive range of products, however yet sometimes we may not meet expectations. We appreciate your feedback and will consider it as we enhance our inventory.

Response from Summer MaeMar 18, 2024

Dear Elaine, We're deeply sorry for the inconvenience and frustration you've experienced with your order. We've initiated an investigation into the shipping delays with both FedEx and Amazon to determine the cause and expedite the delivery process. Regarding your payment, we apologize for any oversight in charging your card for items that haven't been delivered. Rest assured, we'll promptly issue a refund for the undelivered items. We've already reached out to you via email to address these issues and find a resolution. Your satisfaction is our priority, and we're committed to making this right for you. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. Thank you for your patience and understanding.

Response from Summer MaeMar 18, 2024

Dear Caroline, Thank you for bringing this to our attention. We apologize for any disappointment caused by the appearance of the swimsuit and the inconvenience of the return shipping process. We strive to provide accurate representations of our products online, and we understand your frustration. We've reached out to you via email to address your concerns and find a suitable solution. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this issue. If you have any further questions or feedback, please feel free to let us know. Thank you for your understanding.

Response from Summer MaeJul 6, 2023

Dear Customer We apologize for the inconvenience you have experienced with your order. After reviewing your case with the relevant departments, we discovered that your package encountered an unforeseen incident during transit, which resulted in the loss of tracking information. We have attempted to contact you via email to discuss possible resolutions. However, it seems that our previous email may have inadvertently ended up in your spam or junk folder. We understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused by this oversight. Rest assured that our customer service team has been alerted to the situation, and they have reached out to you again. We are eager to assist you and resolve this issue as quickly as possible. We understand your frustration, and we genuinely appreciate your patience and understanding while we work to resolve this matter. We are committed to ensuring your satisfaction and will do everything we can to make it right. If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you.

Response from Summer MaeJun 2, 2023

Dear Katie Jones, We apologize for the inconvenience and disappointment you experienced with the quality and sizing of the swimsuits you purchased. We understand that the items did not meet your expectations and lacked the necessary support. We are truly sorry for any frustration this may have caused, and we want to make it right for you. We are happy to offer a free exchange service for the swimsuits that did not fit properly or meet your expectations. Our customer service team has emailed you regarding the return of the swimsuits, so we kindly request you to check your inbox, including the spam or junk folder, for any messages from our customer service team. They will provide you with further instructions and assist you with the return process. Regarding the lack of support, we understand how important it is for swimsuits to provide adequate support. We apologize for any discomfort or inconvenience this may have caused. We value your feedback, and we will take it into consideration as we continually work to improve our products and offer better options for our customers. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We value your business and look forward to resolving this matter to your satisfaction.

Response from Summer MaeMay 11, 2023

Dear valued customer, We apologize for the inconvenience caused by the missing swimsuit in your order. We have reviewed your case and would like to assure you that we have contacted you via email to address the issue and find a suitable resolution. We apologize for any confusion or frustration this may have caused and appreciate your patience as we work towards resolving the matter. Our customer support team is dedicated to providing excellent service, and we are committed to ensuring your satisfaction. Please check your email, including your spam or junk folder, for our message. Thank you for bringing this to our attention, and we look forward to resolving the issue promptly.

Response from Summer MaeApr 17, 2023

Hello, Susan Thank you for taking the time to leave us a review. We are sorry to hear that the bust size doesn't fits you well. We understand that everyone's body is unique and finding the perfect fit can be challenging. We appreciate your feedback and will take it into consideration for future designs. We find that you have initiated a return & refund request for your order, If you have any further questions or concerns about the return process, please do not hesitate to contact us!

Response from Summer MaeMar 9, 2023

Hello Taylor, We sincerely apologize for the wrong order being delivered. Before we send out any orders, we make sure that everything is correct and that it seems that your order got through despite our best efforts. Don't worry - we'll try our best to make it right! Usually, you need to submit a return request at our return center, and we will provide you with a free return shipping label. A reshipment of the correct item will be arranged without delay, and you will get further email notifications on the details of your package's arrival. Last but not least, as soon as our warehouse verifies that your returned shipment has been properly delivered, reimbursement in the amount of $3 will be sent to you as a form of compensation for the inconvenience. I just checked our communication emails and found that on February 26th you said in your first email that you wanted to get the correct item. But the content of the return request you submitted was that you wanted a refund. So we asked you what we should do next. You replied to us that you needed a refund. So we sent you a return shipping label on February 28th. Your return package was delivered on March 6. After signing for it at our warehouse, we processed your refund on March 8. You can check it on your credit card. Once again, we are very sorry for this mistake.