SugarCRMReviews of sugarcrm.com

Generally satisfied - response time needs improvement.

Sales team gave a great product overview.

Great SugarCRM implementation partner. Excellent communication and organization skills by our account management team. Their customer support is very good too.

Great interaction with Account Manager, very helpful on getting new projects started. Excellent at communicating procedures and possible fixes. Could be more urgent on problems with functionality and down time.

W Systems was a fantastic partner to work with. We had previously attempted to implement a different CRM system with another partner, which yielded unsuccessful results. However, in our initial conversations with W Systems, we felt a sense of transparency and willingness to build a CRM system that was specific to our needs. Our vision for a CRM system posed several challenges: 1. We are highly visual people and wanted a system that was graphically appealing and clear; 2. We are an international firm working in a number of markets with diverse sets of requirements; and 3. We wanted our new CRM to seamlessly integrate with existing workflows that heavily relied on Microsoft Outlook. Overall, W Systems was able to navigate these challenges by building a customized CRM system. My one criticism was that due to the large number of customizations that we had requested, W Systems was unable to foresee the challenges of automatic CRM system updates that could impact functionality of custom work. However, this issue was resolved with the past couple of years and W Systems continues to monitor our CRM pre- and post-updates. Overall, we would recommend W Systems to other firms. Their attention to detail and being able to listen to our needs and then to implement them into a tailored CRM has changed the way our team works to be much more efficient.

Knowledgeable & friendly staff, getting better on response time and transparency.

Ken, Fred, and Soon are very helpful

The company is great and you get a lot of value for your investment.