Suddenlink CommunicationsReviews of suddenlink.net

Is it possible to have negative star's for rating? I'm not sure how Suddenlink is still in business. Dealing with this company for the past 4 days, has been more stressful then moving into my new house! This would mark day 4 of being on hold for over 2 hours multiple times a day and still not getting any help. They consonantly hang up on you and have to transfer you to someone else for everything. I made an apt several weeks in advance for services to be set up, i waited all day (Sunday) and nobody showed up. When i called an hour past my time frame (11am-2pm) i was told "i suppose because of COVID, nobody was able to come out". I was furious and said i wanted to cancel my service and my refund back. The next day (Monday), i get several calls asking when i want to reschedule my service. I said again, i want it canceled and a refund. I was put on hold for 2 hours and then hung up on. I tried calling back and again never got to speak to anyone. Then the next day (Tuesday), i sat on hold for 2.5 hours on two different lines trying to get to someone to still make sure my service's were canceled and i was getting a refund. I then get one department that tells me it'll take 30 days to get my money back, when i asked for a manager he said he cant help me its a different department, then transferred to another department and once again he cant help either. I finally get someone to cancel the service and for 30 minutes i had to explain to her i am not happy and do not want to do business with them, nobody showed up when i made the apt. I was told they could give me a $25.00 credit on the account. (Credit on an account i don't even want with them). Finally a manager was on the line and we had to have an argument that nobody showed up, but they put a note in their system stating that they did. I was home with several other people as well, the whole time and nobody came by or even called. I asked for a conformation number for cancelling and he wouldn't give me one, said it will be in my e-mail. I asked "im sorry, you cant give me a number for conformation for canceling?" He said "no, it'll be in your e-mail." Then AGAIN, i was transferred to sales for my refund, over an hour of being on hold and then i get someone who hangs up right after answering. Now here I am Wednesday, on hold again for the 2nd time today, to confirm my account is cancelled since i never received an email and to get my refund back. I just don't believe anyone in this company is truly that busy, with such horrible customer service its almost impossible that they have that many customers. What is the point of an online chat when you cant actually get any help? I've tried that several times, which imagine that you still get put on hold for several hours to just be told "We cant help you call ******" *All of my co-workers have listened to this conversation since i wait on hold so long i leave the phone on speaker, and they can even confirm this is by far the WORST service you can get* I cannot express enough to NEVER use this company unless you enjoy being hung up on and treated horribly and taken advantage of.

I have made multiple phone calls to Suddenlink cancelling my service because I moved! Starting in February, No one has cancelled, or returned my calls yet have turned me into collections. I am currently on hold with a wait time of more than 20 minutes. Last week someone finally told me where we could drop off equipment up until which point they would not accept due to covid. My husband dropped off equipment yesterday. I have asked for a corrected bill for Feb which I have never received. I have call logs on my phone for all the calls that I have made. I am working and do not have the time to sit on hold multiple times because either they are understaffed, employees not updating records. I have X finity in my new home and documentation to support everything I am saying. After 48 minutes someone came on the line and cannot transfer because they are working remote?? This is a telecommunications company! This is a horrible customer service from an essential service. This is without even mentioning how bad the service was when we had no choice as they had a monopoly in my prior neighborhood! If you have a choice seriously anyone is better!

Very Not Happy. Bad signals on both Cable and Internet. TV screen freezes almost all the time. Technical support is absent. Phone tree messages are too long, and they have the gall to interject their advertising. I’m in no mood to buy anything. TV is entertainment and I’ve lived with bad signals too long. But I need the internet services for personal business, banking, volunteer work, etc. Kids complain about getting dropped too. I got dropped yesterday from internet during a very important online video meeting. Had to use cellular device/data to get back in. Am upgrading my router, but does that address TV Too. I tried calling for tech support but have almost given up. Tried the online tech chat, but finally left the computer after a long wait. When I got back, of course the chat tech had written “sorry they missed me.” So why have they not call me back? Bad tech service. Can’t talk to a real person, but they make me click that I’m not a robot. That’s a laugh. Shameful way to treat a long time customer. I pay a substantial bill via auto pay. Suddenlink is pretty good at taking the money. That never fails. If by chance I can get tech service, it’s probably going to turn out to be my fault. Well I am sorry I am not an expert. I need advice and willing to pay for it. Checked and tightened my cable, rebooted, etc. It’s not the first time I got bad service over the years. I have lived with bad signal for a long time cause calling tech support is so painful. I am now tired of paying this bill and considering alternatives. Make me happy and I’ll give more stars. Sorry for the rant, I just want my cable and Internet to work.

Unfortunately you cannot give 0 stars.Signed up online on May 13 and scheduled an install. No one showed, someone called and said we don't service your area [neighbors on both sides and across the street have service]. Then receive apologetic return call saying they were wrong and they DO service the address I just had to pay upfront. So here I sit on June 10th STILL NO SERVICE 9 COUNT THEM 9 DIFFERENT APPOINTMENTS FOR TECHS [3 SHOWED] AND 6 APPOINTMENTS FOR ENGINEERS [None showed]. They have my money, I have asked for refund, I still have not been refunded. Bunch of disorganized crooks who REFUSE to do the job they were hired for.

Very spotty internet connection. works maybe half the time. When it does work you don’t get the full speed you pay for. Just like right now all of a sudden there is a outage again. Don’t waste your money here.

My internet has been going off and on constantly past few weeks. Now is off completely. I try to call and talk to a person. IMPOSSIBLE. I try to do "live chat"...clearly automated. It sends me to a tech site that charges me to have their crap diagnosed! UNBELIEVEABLE. They offer all these "new service options", ie , Cell phones, superfast high internet, Fancy TV options. Why someone would want to sign up for any of that through the same company that can't keep the basic services maintained,up and running. Their bill keeps going up and the quality keeps going down. I would have have at least liked to have talked to a person. CS is absolutely AWFUL. You can tell there are no other service providers in the area.

This company is seriously bad! Cannot reach any phone number listed for any of the services. Need to cancel service due to move. Billing jumped over $40 without explanation.

I ask for WiFi in 3/16/2020 and I ended up with a mobile phone. I asked if they could cancel the same day once I got a confirmation email. They told me no that I could t cancel over the phone. I called again several times and (due to the coronavirus pandemic I’ve only been to work (prison) and home - I’m not taking any chances.) I was told I had to go to the store but my local government said to not go to places that wasn’t vital. So on 3/28/2020 I got an email stating I will be billed for the monthly service. So I called and messaged to get this situated. All I was told that I could get was a cancellation which takes 2 days and I couldn’t get my money back. I hope this helps someone else to be on high alert when dealing with this company.