Suddenlink CommunicationsReviews of suddenlink.net

Worst customer service I have ever experienced.

They have no idea what they are doing. They took off the wrong tivo box been without cable all day and last night. Been charged for three minis for a year if not longer never had three that was what he was suppose to take off. The loyalty people never call you back. Their service is expensive and terrible!!!!!

Suddenlinks Christmas gift to my family was to block our internet due to being late paying the bill, then after we paid it 5 minutes after it being blocked, they left us without internet for 2 days so far telling us the only option is to pay for a service tech to come out. Supposedly the problem is on my end, even though they blocked the internet (while still billing us while not being able to access internet) and I reset the router 20+ times so far and factory reset the router. The router tells me there is no internet signal coming from the cable. But I should pay the tech to come out when Suddenlink is not sending internet to my home?

Lie after lie after lie from customer service. Internet goes out phone goes out. Finally got Internet working but phone was out for two weeks. Customer service people apparently were former scam artists. Ever since Altice took over, service and customer service have plummeted to A bottomless pit. Tired of their lies. A totally untrustworthy company for sure with prices that are ridiculous.

We have been Sudddenlink customers since it was Cox Communications for YEARS. the service only gets WORSE every single month. Now for several months i can't even log into Suddelink home page to my own account. NO emails on suddenlink home page. Maybe if I stop paying my bill they will take notice. They need some competition and maybe just maybe they could get run out of town. I so wish I had another choice. we have no one but the horrible compnay who charge you and you can't even get on the website it's so crazy. HEY SUDDENLINK YOU SUCK.

They made me wait these horrible customer service representatives made me wait about two weeks and finally my service was not installed they send the installation team to three different places. And I would call every single time to reset my address. They never cared Suddenlink I’m so happy that I did not get service. You suck you all do Specially your customer service representatives

Hurricane Laura hit southern Louisiana on August 29 2020, today is October 19 2020 and still Sudden Link has not restored the internet to my house! My kids can’t start their virtual learning and I can’t conduct business with out it! Sudden Link is a complete sham of a company and they could care less because they have their thumb on the entire area! I will be getting the BBB and other federal agencies involve with an inquiry of Sudden Link! Oh and they still want me to pay my bill like normal! If you don’t have a car would you pay insurance for it????

I've been a customer with suddenlink for 9 years going on and within the last 2 years the price on my internet and phone service have gone up every year by about 10 dollars. This time it seems to have gone up 11 dollars without any previous notice, the bill has been paid every month. I see they're constantly offering deals to their new customers but not to their long time customers. I see an internet upgrade service fee every month but i've not once asked for an upgrade to my service in 5 years from what memory serves. The real problem however is that they know they have the area under their thumb since the only other service provider is frontier and that company is even worse. I think their company needs to be placed under a federal review for an audit at this point cause they are ripping off their customers.