Sub-Zero, Wolf, and CoveReviews of subzero-wolf.com

Our 5 Year Old Sub-Zero side by side Fridge Freezer Compressor has Blown up! This is a very expensive, only 5 year old fridge and the compressor has apparently blown up! No rhyme or reason best explanation is, "luck of the draw"! I do not recommend this brand. I cannot tell you how utterly disappointed we are 7 days before Christmas to be told parts have to be ordered and there is no time line for repair dates. Absolutely left feeling disgusted with this extraordinary fridge failing after such a short time.

I purchased a brand new 48 in wolf range. Unit showed up with a broken oven. Unit showed up with missing bolts and brackets. Now weeks go by, servicer comes and replaces the thermometer. Oven still is not working correctly. Now I am told I need to have the servicer out again. Let me repeat, brand new unit, used oven first time to realize it was broken. Wolfs response to continue to have its customers sit with a unit that doesn’t work, decrease their warranty period as now this unit has been installed not working correctly for almost three months, to then suggest I need to have the servicer come again, I need to interrupt my work day again , to pay someone to come here if the range needs to be pulled out. It’s consumer fraud to sell over 10k range that does not work right and over the holidays have your costumers wait months and months and go through a fix process when they purchased a brand new range!!!!!! This range should be replaced and the customer should not have to continue dealing with this given the price. Worst customer service ever!!!

The under counter freezer drawers have been nothing but trouble. Now they tell me the ice maker needs to be replaced but, while we wait, the freezer temperature has slowly risen to 25+ degrees, so obviously something else wrong. Can’t come repair for a week- I’m getting rid of them!

One of the worst customer experiences I have ever had. The arrogance of the organization is evident from the fact they will not allow you to reach a human, they limit the phone choices to delivery, repair, or payment. For all of the money for this product, they tell you when your kitchen is ready and when they will install. Absolutely no customer service

I furnished my new kitchen with all Wolf appliances which I thought would last a long time. Unfortunately, I was wrong. I have had my subzero refrigerator break down and had to have service five times. I’ve had my wall oven breakdown and repair man came twice. I have coffee maker, which had to be returned twice. Now my induction two burner is not working. I’ve done all the troubleshooting for what was written to do before calling for service. It’s a shame that I spent such a big amount on these appliances. I’ve had GE appliances, which had no problem for years as a matter fact I have a refrigerator, that still hasn’t broken down and it’s about 30 years that is in my garage. I have friends and family that are redoing their kitchen and ask me about these appliances. I am now steering them away from wolf and subzero. It’s so disappointing. Below are they gonna ask what dates I have experienced these problems. Too many dates to mention, but I will put today’s date my induction stove.

We build high end residential. We’ve used sub zero - despite my advising clients against it - on three jobs with invoices totalling in excess of £150k. Service is dreadful - we waited three months, for a wine fridge to be fixed only for it to break again. We have had 100% failure rate ie at least one product failing on every job. And this morning we have had a £6000 oven fail which is barely two years old only to be told it is out of warranty and the service call will be a minimum of £250. I I can honestly say hand on heart I think the products are garbage.

This is for Wolf Gourmet, not SubZero-Wolf as they are 2 separate divisions. Bought the $600 coffee system @ Home Goods. Registered as I had with other products and ordered the stainless steel knob in mid June. Never heard anything so I called the other day. Their # has been taken over by a Wal Mart gift card scam. Liz @ Wolf Gourmet customer service said it was fixed and it was accurate on the website. WRONG. She was rude and defensive and told me because my unit wasn't purchased from them I only had a 1 year warranty, not 5. IT WAS NEVER DISCLOSED THAT I ONLY HAD BEEN GIVEN 1 YEAR. She claimed that TJX Corp. only sells refurbished units, hence the reduced warranty. Contacted TJX - more lies from Wolf Gourmet. They purchase from authorized sellers. My Griddle and Pro Blender also were from Home Goods and all have 5 year warranties. I'd never buy another Wolf product ever again. The Sub Zero Wolf customer service supervisor was treated by this division the same way I was and she was stunned! Filed a complaint but 1-3 days before a supervisor will call you back. Instead I'm working to return the item for a full refund and stick with Breville which offers superior customer service and honestly makes better coffee makers for half the price!

Have a double Wolf oven. New, under warranty. Have been needing service already 6 times and have had it for 14 months only. I have to wait weeks to over a month sometimes to get service to come! Then sometimes they might need a part, etc., or the same issue happens again in the near future and they need to come back. It's getting old... Wish I never bought the Wolf. They had one available at the sales studios during the Covid back up and I needed an oven to finish our construction and I had already waited almost a year for the original brand I wanted. Bad decision.