Sub-Zero, Wolf, and CoveReviews of subzero-wolf.com

Having had only good experiences with Subzero/Wolf, we went full-in with Subzero/Wolf appliances a year-and-a-half ago after a reno and move: 48" French Door Fridge/freezer, steam oven, Masterchef wall oven, cooktop, Cove dishwasher. Except for the dishwasher, every other one of these appliances has been causing us grief since the minute they were installed. Cooktop: most minor issues of the lot: one of the knobs sticks since installation; tech told us it would 'go away' with time & use. Lies. In terms of performance, it's a little uneven, some of the elements burn food at slightly above the low setting and then almost turn off at low. Steam Oven: Replaced the master control, water intake piece and temperature probe receptacle after exhausting all other options, within 1 year after installation. Despite all the issues, this is the oven I use the most and would recommend - from another manufacturer! Masterchef Oven: replaced internal master control/motherboard within 6 months, was taking forever and a day to heat up and would never stay at temp. Waste of money for this unit, go with regular convection oven, I don't find any benefit. My previous experience with a 20+ year old Wolf wall oven was so much better. French Door Fridge/Freezer: the gasket for the freezer drawer came ripped upon installation, so at one of the many tech visits, the technician noticed and ordered a replacement. This second gasket came rippled and bent, and did not lay flat against the door so it caused frost build-up, condensation which fell on the floor and worst of all, the vacuum seal no longer functions. The gasket looks flat now but still no vacuum seal, still getting frost. Another tech visit scheduled...who knows when/if this will be fixed. It's so frustrating because the fridge above works great at keeping food fresh for the longest time, but if I could go back in time, I would go with Miele. I am unbelievably disappointed with SubZero/Wolf quality and consistency. We spent a truckload of money and feel betrayed. NEVER AGAIN.

Please do something about your refrigerator air purification cartridges. It really is unacceptable to ship a $65 product to someone's home and each box is covered with glass shards. Three straight cartridges were sent to my home, and all had gas shards. I called Sub-Zero and this is perfectly "normal" in their eyes. Please. Make a better product.

Cannot be trusted as a company!!!

I have used wolf appliances before but never had a free standing stove. Recently completed a kitchen renovation and purchased a wolf 30” gas stove. The main issue is that the venting in the back of the oven vents up not forward which has stained my white quartz back splash. No help whatsoever from the dealership I purchased it from and the ‘recommended’ extension still blows straight up. It’s a definite design flaw as no other ovens ( high end and not) have this. Definitely disappointed and would NOT recommend this stove.

This is an absolutely awful dishwasher. Pieces within the dishwasher keep snapping off, there is awkward spacing between the drawers so loading larger items is impossible, and my dishes come out dirty 30% of the time. Steer clear of this dishwasher!

Cove dishwasher is broken and it is a piece of junk. Do not buy any Wolf product and def NOT Cove dishwasher. Motor is broken and the electronic panel and the parts are on back order! Terrible product

I called subzero Toronto office to send a technician and find out why the ice maker is not producing ice. The technician said the water and air filter needs to be replaced same with the ice maker. I told him, please give quote and we will call them again if we decided to replace the ice maker. Over the weekend, my husband tried to check the ice maker, it is now missing the gear. That gear should be there since before the call, the ice maker is still working. He took it a part so we have no choice but to call them and replace it for $1,279, plus filters and labour $1790.00. This is the cost of a brand new refrigerator already. We called them back to explain why the gear is missing and he's denying it and just ignore our call. BEWARE! THESE REPAIR SERVICE ARE SCAMMING PEOPLE!!!

Recently completed kitchen Reno with all Wolf appliances. 1) several product delivery delays. 2) was charged an extra delivery fee to have gas range measured by the counter manufacturer 3) would not recommend gas range top for family use. It scratches very easily and will end not looking anything like the one you saw in the showroom. 4) Wolf online customer service is very poor. When I wrote them to find out what my options were to remedy the range scratches I had to follow up with them 3 times and I still don’t have a proper response.