subscription.mocean.comReviews of subscription.mocean.com

I have had a Hyundai Subscription car since April 2023 and overall I've been happy with the service I have been provided with. I initially had a Kona and swapped this after 6 months for an Auto i20 over a 24 month term - that was back in September, however, shortly after that, they have removed all available cars from their website and haven't been replaced since - been at least 4/5 months now. They have also updated their T&C's back in February to say that the maximum subscription length for new plans is now 12 months, however, they've had no cars since. I enquired back in March to find out when the cars were going to be put back on the website to do a car swap and all I've been told is that Hyundai are assessing their subscription model to ensure the best service for customers so have taken the decision to remove the cars from the website whilst they do this... take that as you will... I suspect they are either going to re-launch with massively inflated prices (or going electric cars only) which will then become unaffordable for most people, or will completely withdraw from the UK market. I have also read some horror stories that insurance policies are only valid for 12 months, no good if you took out a 2 year plan like I did, so will see what happens come September when the 1st year is up... They should really be communicating better with their customers about what is happening - if they winding down this service, they need to give us as much notice as possible so we can make arrangements for an alternative service as it could leave a lot of people up the creek without a paddle! The service overall has been fine with what I've experienced, but the communication needs to be better.

Very badly run company ,its almost as if its one person running the whole operation, payments not being claimed for months on end resulting in huge arrears building up , despite several phone calls and emails to take payment, , when it came up that the tyres needed replacing , theres no contract with any tyre companies it has to go to a Hyundai dealer for all tyres and servicing etc, on arrival at my local Hyundai dealer, ( dedicated Hyundai dealer) they tried billing me for the tyres, I declined stating its a subscription car through Mocean Hyundai , they responded "sorry Mocean what" at this point I was getting frustrated , im stood in a Hyundai dealership with a car from Hyundai's own subscription business and yet no one in a Hyundai dealership as ever heard of Mocean Hyundai. After an hour of staff making phone calls and emails back and forth to their HQ it was finally sorted. . Then without notice insurance cancelled and car taken back siting insurance cost was too high, even though my driving status- clean licence and address had not changed, very badly run , no organisation or proper business procedures put in place at all,almost as if it was run from someones bedroom.

Just a shambles, nice cars when they were available but the service is terrible. The scheme was heavily sold on being able to change your car every 6 months, you pay an expensive premium for this flexibility, there have been no cars available for over 4 months. Also their payment system just doesn't work, sometimes they will simply not claim the direct debit, you have to chase them and basically beg to be allowed to pay and keep up to date. Nice idea, bizarre and hilarious attempt at execution. Suspect Hyundai are winding the business up in the UK now

I was due to start a new job and required a car pretty urgently after a purchase/part ex fell through last minute with an online retailer who I wont mention here. Anyway, I stumbled across Mocean after doing some shopping about online, but they didn't have what I wanted in stock (an automatic). I was assured by the sales rep I was speaking to that after 6 months, as per the perks of Mocean, I could swap out for an Auto. So that is what I did. 6 months have been and gone, and Mocean haven't had any available cars on their site for nearly 3 months now. Customer Services cant seem to give me an answer as to why, and now I'm stuck with a car I didn't actually want in the first place..

Had my car for 6 months no issues with the customer service, the only issue would like to switch my car, this is the main reason I chose a subscription service but none have been offered on the website currently.

I have looked at all the reviews with 1 and 2 star and everything people state is the truth and is currently happening with me. I have had a mocean subscription for a year now. When I picked the car up they didn't take any payment. Following month no payment taken. I called and they said they would take payment. Luckily I kept the money in the account, payment was taken without telling me 3 month later where they took £1353 without any notice. Last week 11 Jan 2024 received an email advising me that my insurance can no longer be renewed due to my address being a high risk. Its the same address when I took out the subscription, so how all of a sudden its high risk I would never know. Was given the option to send the car back or source insurance myself, but I would still have to pay the same subscription price, even though I'm getting my own insurance. 2 days later I have received an email stating my contract will be terminated due to arrears. These arrears I never had before. Now they have left me in a position where I would have no car. As everyone else said they do a hard credit on you and they don't even tell you. The staff are rude and unhelpful, especially Shannon. Do not use them

Be weary of subscribing to this service. They cut corners/cost by verifying you and doing a "hard credit check" before they check your insurance viability (basically to see if you're worth dealing with). They're claiming I'm "high-risk" due to having 6 points on my license (their Ts&Cs say 6 points is fine) which will be removed in 6 months. The main driver (my wife) has 9 years NCB, we live on a private road and behind a security gate but because the premium is over £1k they cancel the contract. So we are now left with a "hard credit check" on my wife so we can't go to another provider, we're stuck. You cannot speak to a manager, the coordinators (I dealt with 'Courtney') will call themselves managers but they are not and have no authority at all. If you question their authority, they call you rude and hang up. Their customer service is really bad

As per review by SF on 26th May this company has been an absolute nightmare to deal with. Despite repeated requests to take payment they wouldn't. I too got the advance notice of direct debit every month but they constantly failed to take payment leading to me being massively in arrears. The car has now gone back for none payment. Joke of a company.