SubmittableReviews of submittable.com

HIGHLY DISGUSTED ALL OF MY SUBMISSIONS THAT WERE LISTED IS NO LONGER SHOWING UP ON SITE IN ADDITION,I HAD THE SAME ISSUE LAST YEAR 2024

Customer support wasted hours of my time when there are much more important things I should be dealing with. I stated in my first message to customer support that I couldn't login, that verification codes were failing, and that they were taking up to an hour to come through. After a lot of back and forth, and bizarre suggestions like deleting all the emails I've received from a specific Submittable address, I again mentioned how long the code emails were taking, and specifically asked how long it is before the codes expire. Apparently it's 5 minutes, a very short time. This isn't a bank I'm trying to login to, and I'm using the correct login details. That makes Submittable unusable for me.

Their website is very confusing! I could NOT find a tab or anywhere to submit my work. The help articles were NOT helpful! They did not tell me HOW to make a submission. How do you submit your work on submittable??

Payment with a Visa card is problematic. My two failed payments were still deducted from my bank account. When I asked for the refunds, the process was so tedious as I had to contact the magazine editor so the magazine could ask for the full refund and then I had to resubmit my entry with a new payment. When my bank disputed the extra payment to Submittable, my contest entry was just withdrawn by Submittable without my consent. Dispute settlement is extremely unfair to the submitter. Staff members who handled complaints were unhelpful, dismissive, and unfriendly. I don't trust the site to make any more payments. Magazines and other organizations should use another submission platform that won't cause any inconvenience to submitters.

That can not be contacted directly. If you have a problem you are basically on your own. I can't get into my account and there is no one to help.

I tend to stay away from Submittable. I know its convenient for the publishers, however between the 3 dollar fees and a large amount of no responses I would look elsewhere. The best way to submit is an email to the editor.

I paid for a submission and a copy of a publication from a press. 10 months later, nothing. I reached out to the press multiple times, no reply. When I contacted Submittable, they said, "We leave it up to the submitter to research the organization and determine whether or not it's a good fit before making a submission." You can't sell things on a platform and offer no support.

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