SUBLUEReviews of sublue.com

Sent me a damaged item. Terrible customer service refuses to refund or replace.

Sublue sent me an item that shows signs of impact and damage on the shipping box. When I wanted to return the item well within the 30 day period I was told no because they couldn’t verify the condition even though it was unopened and still in the shipping box.

I bimbi non escono più dall'acqua con la tavoletta SWII. La velocità media è l'ideale per giocare, mentre quella massima la attivo solo quando sono lì vicino a controllarli.

Dejo el BN Pro programado a las 3 de la mañana y desde el dormitorio casi ni se oye. Al despertar, el fondo de la piscina está impecable. Muy contento.

I have had my Sublue Mix Pro for over two years and I cannot tell you how glad I am to have purchased it. In making search grids in the Bahamas I can cover so much territory, quickly, it is beyond a Godsend. Recently I had to return it for repair as one switch failed and I sent it to their facility. They returned it in perfect condition in less than two weeks and I was, again, so grateful. The staff I communicated with were so great and responsive, in this world, that is in itself a miricle. I would for sure recommend Sublue to everyone and if I ever purchase another scooter, it will be from them and probably be an upgraded selection. Thank you again, Kelly Finn

MIX feels powerful for its size, though the impeller hum is noticeable at top speed. Still easy charging and the magnetic trigger make it worth the splash.

Count me as part of the others that sent the batteries in for recall and expected some acceptable turnaround for their replacements. We were never warned that they did not have these in stock and repeated emails to customer service keep extending the wait time by two weeks to no avail. I expected these in May, then June, then late June, and the most recent update pushed these to July. It's so bad the company got Amazon to suspend peoples abilities to leave reviews on the product.

purchased a WINDEK SUBLUE WhiteShark Mix Underwater Scooter in may 2023. Battery expanded, died, and damaged the cover plate. Disposed of the battery and replaced out of my own pocket in 2024. This year there's a recall on the batteries and the replacement battery I purchased fell into the recall. Filed the paperwork and sent the battery per instructions. Now it has been months and still no replacement battery. Email responses are only excuses delaying the replacement. Recently stated they would send replacements by the end of May 2025, but now nothing.