customer
Stole money, never shipped, ghosted me
Update 7/2: Company shipped next day after my review. Whether it was coincidence or not, the next day label helped get the package here on time. Updating to three stars as the lack of communication is concerning. I placed an order on May 24 and was charged immediately; however, nearly a month later, the items have still not shipped. I initially reached out via email and did not receive a response for over a week. When I did hear back, I was assured the items would ship that same day and received an apology for the delay, but there has been no follow-through and the order remains unshipped. I was advised that my order had been “escalated” for expedited handling, but there has been no visible progress. I also communicated that I was considering a chargeback due to the delay. While I was asked instead to request a refund directly, my primary concern has been receiving a clear and reliable shipping timeline, especially since the items were intended as a Father’s Day gift and have already missed that deadline. Since my last communication, I have not received any further updates. At this point, I am requesting immediate resolution of either confirmed shipment with tracking or a full refund. If the matter is not resolved promptly, I will proceed with a chargeback through my bank and consider filing complaints through appropriate channels.
Response from StyleruleJun 19, 2026
Dear Valued Customer, Thank you for taking the time to provide feedback on your experience. Our goal is to always provide you with a stellar customer experience, and we appreciate all feedback as we continually work toward improving our products and services. Regarding your inquiry, we can confirm your order has shipped and delivered. As explained in our email, a warehouse transition resulted in some order delays. We did present the option to cancel the order if you no longer wanted to wait and wanted a refund as soon as possible. However, you still wanted to receive the order, we tried our best to have it expedited once the transition was completed. We hope you enjoy your new products. Feel free to reach out if you need further assistance. Thanks again for the feedback and we hope to serve you again in the future. Best regards, Team Stylerule