Stylerule Reviews | Read Customer Reviews of stylerule.com

Stylerule Reviews | Read Customer Reviews of stylerule.com

Stylerule reviews

Showing 56 reviews with 1 star · Clear filters

Tee
May 1, 2024
I ordered a gift set from them and some…
I ordered a gift set from them and some of the bottles that were inside were broken. I contacted via email because that's the only way to communicate with them! They told me I needed to send the product that I ordered along with pictures. I sent thd information and their saying they didn't get it I have sent it to them at 4 times or 5 times now and they're still telling me they didn't get my attachments of the pictures! I will never order from them again!!
Response from StyleruleMay 1, 2024
Dear Valued Customer, Thank you for taking the time to provide feedback on your experience. Our goal is to always provide you with a stellar customer experience, and we appreciate all feedback as we continually work toward improving our products and services. Regarding your inquiry, we can confirm we asked that you resend the images on a brand new email as we see no attachments when you respond to us. When you respond to the same message, we see nothing. Thus we are not able to see the issue with the item and offer you the best support. We are more than happy to assist you, however, we are not able to do so if we do not see what is wrong. Please send the images on a brand new email because we are not able to see any attachment. We appreciate your understanding. Thanks again for the feedback and we hope to serve you again in the future. Best regards, Team Stylerule
Report
Yulia L.
Apr 9, 2024
Horror!!!
I ordered a reconstruction of Joico. It is terrible!!! First of all, the products were not sealed It was smaller and it seems like it was diluted with water!
Response from StyleruleApr 10, 2024
Dear Valued Customer, Thank you for taking the time to provide feedback on your experience. Our goal is to always provide you with a stellar customer experience, and we appreciate all feedback as we continually work toward improving our products and services. Regarding your inquiry, we can confirm that we have responded to your inquiry via email to offer better support. Thanks again for the feedback and we hope to serve you again in the future. Best regards, Team Stylerule
Report
Laura S.
Mar 29, 2024
BUYER BEWARE!
Horrible, deceptive customer service! I ordered two products. One was smaller and in a different form than the item I paid for. The other product was so dried out it wouldn't come out of the tube. I contacted them several times for over a month. At first they would reply but ask for more photos or ask other questions. In my opinion they were hoping I'd give up if they frustrated me enough. I gave them whatever they asked for (photos in different formats, batch numbers, etc.) and then they just stopped replying. Terrible company! Buyer beware!
Response from StyleruleMar 29, 2024
Dear Valued Customer, Thank you for taking the time to provide feedback on your experience. Our goal is to always provide you with a stellar customer experience, and we appreciate all feedback as we continually work toward improving our products and services. Regarding your inquiry, we can confirm that we have been in constant contact with you and have not received a response from our last email which was sent on 03/21/2024. We requested a clear photo of the products batch code so as to better assist on finding a resolution to your inquiry. We are still more than happy to resolve this matter for you and we invite you to follow up with us so that we can continue assisting you accordingly. Best regards, Team Stylerule
Report
Cezary
Jan 31, 2024
Did not provide a receipt inside of the…
Did not provide a receipt inside of the box of the purchase and the cologne was old. No phone number to contact anyone
Response from StyleruleJan 31, 2024
Dear Valued Customer, Thank you for taking the time to provide feedback on your experience. Our goal is to always provide you with a stellar customer experience, and we appreciate all feedback as we continually work toward improving our products and services. Regarding your inquiry, we can confirm that our items are authentic, we do our best to offer quality services to our valued customers. We make ourselves available to offer assistance to our valued customers. We have responded to your emails requesting images to give the best support as we are more than happy to assist. Pleas review our responses and we look forward to hearing from you. Thanks again for the feedback and we hope to serve you again in the future. Best regards, Team Stylerule
Report
Melissa C.
Nov 28, 2023
Scam Scam Scam..ordered product via…
Scam Scam Scam..ordered product via Kogan through style rules..still haven't received any weeks after .style rules saying can't find my order ..have to go via Kogan..Kogan totally unhelpful saying I have to communicate thru style rules..DO NOT BUY
Response from StyleruleNov 29, 2023
Dear Melissa, Thank you for taking the time to provide feedback on your experience interacting with us. Our goal is to always provide you with a stellar customer experience, and we appreciate all feedback as we continually work toward improving our services. Regarding your inquiry, as we have mentioned to you before, we can only assist with purchases made on StyleRule.com. StyleRule.com is not affiliated with Kogan so we do not have any record of a purchase from you in our system. If a purchase was not made on our website, StyleRule.com, in the absence of a record, we would not be able to assist. As we have advised you via email, please reach out to customer service from the store that you ordered from on Kogan as they would be able to offer you the support you need. We wish you the best in getting assistance from them. Best regards, Team Stylerule
Report
Carol D.
Oct 26, 2023
Expiry date for face balm in 6 days????
I ordered 3 containers of Avene Tolerance Control Balm. It is Oct, 25 2023 when I received the order. All of them expire in 6 days. That is not acceptable. I would expect a 6 month usage date - at the least. Completely unacceptable. Updated after their reply. Return is fine, except you pay postage both ways. So they are at net zero and you are out two postages for their mistake. How is that right?
Response from StyleruleOct 26, 2023
Hello Carol, Thank you for sharing your feedback. We’re sorry to hear your experience didn’t match your expectations. Your customer experience and satisfaction are our top priority, and we will use your feedback to continue to improve our products and services. Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We welcome the opportunity to meet your expectations in the future.
Report
Lauren W.
Sep 5, 2023
It wasn't the item that was…
It wasn't the item that was pictured...which is the item I wanted.
Response from StyleruleSep 5, 2023
Dear Valued Customer, Thank you for taking the time to provide feedback on your experience. Our goal is to always provide you with a stellar customer experience, and we appreciate all feedback as we continually work toward improving our products and services. Regarding your inquiry, we can confirm our customer service team has been in touch with you regarding any questions to ensure a satisfactory resolution. Thanks again for the feedback and we hope to serve you again in the future. Best regards, Team StyleRule.com
Report
Vickie H.
Sep 1, 2023
Never received order.
Never received order.
Response from StyleruleSep 4, 2023
Dear Valued Customer, Thank you for taking the time to provide feedback on your experience. Our goal is to always provide you with a stellar customer experience, and we appreciate all feedback as we continually work toward improving our products and services. Regarding your inquiry, we can confirm that your package was delivered on Friday, August 25, 2023. Thanks again for the feedback and we hope to serve you again in the future. Best regards, Team Stylerule
Report