Bukky C.
The item is fake Guerlain -Santal Royal
The item is fake! The box differs greatly from what I saw in the store and the smell is extremely weak. I sprayed the fragrance 2x on my hand and within a minute the smell dissipated. I had reached out to customer service regarding my situation, the day I received the item, they refused to give me a refund based on their refund policy. That is, when the product has been opened and used you cannot acquire a refund. In my case, I was sold a fake product. Buyers, stay clear of this company! There are reputable companies out there that sell authentic fragrances. This company is a fraudulent one !!!
Response from StyleruleOct 29, 2024
Dear Valued Customer, Thank you for taking the time to provide feedback on your experience. Our goal is to always provide you with a stellar customer experience, and we appreciate all feedback as we continually work toward improving our products and services. Regarding your inquiry, We can confirm we are a one-stop shopping destination for 100% authentic designer fragrances, skin care, hair care, and cosmetics, as all our products sold on our website have brand authorization. We can also confirm that the return address was sent to you, so you can return the item for a refund. We have over 20 years experiences of maintaining good relationships directly with manufacturers, which allows us to offer authentic beauty products at competitive pricing. We remain dedicated to providing products that are of the highest level of quality with the most competitive pricing. Thanks again for the feedback and we hope to serve you again in the future. Best regards, Team Stylerule