Compass Student Insurance Reviews | Read Customer Reviews of studenthealthusa.com

Compass Student InsuranceReviews of studenthealthusa.com

4.527 reviews
Insurance
116 Village Blvd, Suite 306, Princeton, New Jersey

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Compass Student Insurance

About Compass Student Insurance

Compass Student Insurance provides affordable, reliable, and comprehensive health insurance for international students, scholars, and OPT participants in the United States. Understanding the unique needs of those coming to the U.S. for study, research, or practical training, Compass offers plans designed to meet university waiver requirements and visa regulations while providing peace of mind.With a strong focus on customer service, Compass guides members through every step of their insurance journey – from selecting the right plan to understanding how to use it effectively within the complex U.S. healthcare system. Plans include extensive PPO provider networks, low out-of-pocket costs, and coverage for essential medical services, ensuring members receive the care they need without financial stress.Compass Student Insurance partners with schools, exchange organizations, and advisors to streamline the enrollment process and support compliance with F-1, J-1, and OPT requirements. Its user-friendly website allows easy online enrollment and immediate access to policy documents and insurance ID cards.As a trusted provider with years of experience in international health insurance, Compass is committed to supporting academic success and wellbeing by ensuring members can focus on their goals while staying protected.

Compass Student Insurance (studenthealthusa.com) has 27 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: studenthealthusa.com
Website: studenthealthusa.com
Category: Insurance
Location: Princeton, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 11% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Compass Student Insurance reviews

27 approved reviews, newest moderated first

Dalton F.
Aug 15, 2026
They responded quickly to all my…
They responded quickly to all my concerns.
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Norma Nicole Gamarra V.
Jun 18, 2026
Katy was amazing
Katy was amazing! She was really helpful
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Kenia D.
May 21, 2026
Overall really good experience!
They covered everything they were supposed to; I got vaccines and preventative care covered 100% and had to visit a couple doctors that were covered after the deductible was met. The claims I submitted for the vaccines & preventative checkups went through in about 2 weeks or maybe less? the claims submitted through the doctors' office took maybe 3 weeks. Often times it is very hard to get someone on the phone, so I'm knocking down one star for that. Other than that, pretty good insurance, I might stay with them once I move from F-1 to OPT, even though their OPT plan is not as good.
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Parichehr H.
Jan 3, 2026
Good communication and response.
Good communication and response.
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Xuan W T.
Oct 24, 2025
Effectively doesn't actually cover prescriptions?
I have a Compass J Savings Plan which is meant to cover prescription medications. I have been unable to claim my prescriptions because the pharmacy says my insurance is showing up as "inactive". After calling their hotline, I learnt that the Compass insurance card doesn't have a PCN, or Processor Control Number, which prevents pharmacies from billing Compass. Effectively, this means (to my knowledge) I have been unable to auto-fill my prescriptions, and that I have to pay upfront $500-$1000 at the pharmacy (and make a separate claim with Compass in the hope that they'll pay me back). This certainly doesn't sound like ideal prescription coverage to me. If anything, it comes across like a system that is designed to make it difficult for people to get their prescriptions. Would not recommend. Xuan W Tay
Response from Compass Student InsuranceOct 27, 2025
Hi Xuan, We’re sorry to hear about your experience and appreciate the opportunity to clarify. The Compass J Savings Plan does include prescription coverage for eligible conditions; however, as with many international insurance plans, prescriptions are reimbursed through a claim process rather than being billed directly at the pharmacy. This approach is standard for international coverage and helps keep plan costs affordable for exchange visitors. You pay for your medication at the pharmacy and then submit a claim for reimbursement — our customer service team is happy to guide you through each step. Please don’t hesitate to contact us. Best regards, Your Compass Team
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Jorge Canales B.
Sep 6, 2025
Pretty easy to create and enroll
Pretty easy to create and enroll
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Waël D.
Aug 26, 2025
Support is reactive and solved the issue
Support is reactive and solved the issue
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Milena M.
Jul 24, 2025
Help with creating the account
I was a bit frustrated to see I couldn't create my account, but then through the chat I got the help needed and patience in this case on the assistant's side was the real deal.
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