StuckReviews of stuck.solutions

I am going to keep it simple. The rep Melissa responded to my asking for the headquarters email with literally screaming, saying I need psychological help, and telling me to shut up before hanging up on me twice. And they still charged me for a tow that didn’t happen. Is there really anything else to know?

Stuck in Fort Wayne IN. No internet, so booked the service a block away from the site where I was stuck (to use internet for communication and booking). They gave a ETA (texted to me: for 40 minutes later). Called the company prior to this ETA (to ask about this ETA text). They told me that I should never leave my vehicle and that I would lose my money if the tower arrived, even is it was outside of the ETA. Sure enough, I rushed over to the site prior to the ETA. NO SHOW. Everything seems ambiguous by design. Money lost. They got me. Hopefully, they don't get more people. Do better Stuck.solutions! Karma is real.

I paid for a tow that never picked up my truck. The company is a fake operation with a Texas address. The online payment is a scam and steals your money. This is not a real tow company. Everyone please report.

Quick and fast service. The only issue that really didn’t affect anything was I could not do an online payment. However I was able to do it through the chat and get scheduled. A total of one hour from request being submitted and getting it towed.

I am beyond upset with this company, that is if this is a "real company'. They never showed up. They were such in a hurry to take my credit card number and claim it would be 60-90 mins to have someone come tow. I then received an automated call that my service was 'canceled'. When I called back I was scolded and told it would take ANOTHER 60-90 mins and I should be "lucky" because it usually takes up to 2 hours. The lady acted as if I was bothering her and hung up on me. I believe they had no intentions on ever coming to get my car. I payed at 1:42PM ( and have a receipt to prove) and waited until around 7:30PM after calling about 20 times, my number was BLOCKED. I told my friend to try to call them and they picked up and claim they are giving me a refund, which I have not yet received. I will reporting this company to the authorities because this is just wrong to take peoples hard earned money and then on top of that blocking your number. TOTAL BS. STAY FARRRRRR AWAY. NOTICE HOW THEY ONLY REPLY TO THE POSITIVE REVIEWS, that should tell you all you need to know.

I called Stuck Solutions at about 6:45 PM on April 18. I ordered two tows online and paid at about 7:15 PM. It is now 10:00 PM. I have called only to have my number taken and be put on hold for 10 minutes. Thereafter I keep calling back, a voicemail comes on to say the call is going to Dispatcher 1, and then a voicemail comes on for caller to leave a message. I’ve called about 10 times in a row. No one has called me. I cannot track the wreckers for the two tows. They never showed up! I am so angry! Worst service ever! Never use this company! Zero stars if possible!

I love my experience it was easy and smooth definitely would recommend

Donnie was responsive and on time. Good experience with this service