Sydney H.
I usually don't write reviews but I was…
I usually don't write reviews but I was not happy with the customer service. I worked in cs for over 40 years so was dismayed with strongselfie. Twice the packages were sent to me instead of granddaughter (the 1st was sent correctly) I was told this was corrected, but wasn't plus I paid the $18 postage and also I did not want auto renew for 3 month plan but was told I had to pay for it anyway. Hopefully I stopped it myself. Customer service didnt. There was never any offer of refund or even apologies. Beware
Response from strongselfie.comMar 20, 2022
We did respond promptly to your email inquiry you sent on 2/26/22. We responded within 20 minutes of getting your email. As we communicated at that time you signed up for a subscription service that continues until you pause or cancel which can be done at anytime via your online customer portal or by emailing us directly. You ordered the 3 month subscription that renews every 3 months. This information is clearly stated on the website on the product page and throughout the check out process. Regarding the shipping, the box will ship to the address the customer enters on the subscription. We are happy to update the shipping address for you to ensure future boxes ship to the home address you want. At this time you have not responded to our email so we assume the shipping address is correct. We are a small business and always available to help customers but you also have to understand what you are subscribing too as well. We are very clear on the website about what our subscription is. Good luck.