Keegan M.
Shady billing practices
Shady billing practices. Changed their plan structure, automatically upgraded my account to the new billing plan, but continued to overcharge me for additional users for 19 months. In exchange, they gave me a 1 month refund rather than offering a credit or refund for their mistake.
Response from Stripo Email Template BuilderMay 18, 2026
We’re sorry to hear about your experience. We’d like to clarify that Stripo subscriptions renew automatically according to our Terms of Use, accepted during subscription. By subscribing to a plan, users agree to recurring payments unless the subscription is canceled manually. We also sent an email notification informing you about the plan changes, including that the updated plan already includes 1 additional user. Regarding refunds, our policy allows refunds for paid and unused periods only if specific conditions are met, including requests made within 30 days of payment. That said, we truly regret that this situation left you dissatisfied. After reviewing your case, our team processed a refund for the most recent transaction. We always aim to support our users fairly while following our billing policies consistently.


