Stride BankReviews of stridebank.com

I am writing to express my profound concern regarding a recent experience I encountered with Chime/Stride Bamk that has left me both shocked and distressed. After initiating a case with the Office of the Comptroller of the Currency (OCC) to assert my rights, I was taken aback by the subsequent actions of Chime It appears they gained unauthorized access to my direct deposit account, resulting in the decline of my payment. Subsequently, I received a notification from Stripe that directed me to contact my bank for clarification. During my interactions with customer service representatives, I was met with an alarming level of confusion and unprofessionalism. One representative, seemingly unable to comprehend the gravity of my situation, abruptly threatened to close our conversation and contact law enforcement over alleged threats that I never made. This left me bewildered, as I have always maintained a respectful and non-threatening demeanor in all my communications. Furthermore, a different representative I spoke with over the phone exhibited a lack of seriousness regarding my account issues, laughing with colleagues in the background while discussing my situation. It became evident that my direct deposit had been mistakenly redirected to a credit card account and subsequently paid to a company identified as a scam by Chime weeks prior. This mismanagement is not only alarming but also raises significant questions about the integrity and security of your services. As a customer, I find it deeply troubling that such behavior—characterized by confusion, dismissal, and a lack of professionalism—could be tolerated within your organization. It has led me to feel vulnerable and frustrated, particularly as I was in a state of panic regarding a higher deposit for major car repairs for my business.

I drive for Lyft, and Lyft Direct is the payment mechanism thru Stride Bank. My account information was compromised somehow and they stole my money PLUS the overdraft protection I had.I cannot get anyone to help me. They act like I’m lying even in the face of the fact I filed a police report. They haven’t told me when I’ll get my money back. They CANNOT EVEN TELL ME HOW MY ACCOUNT WAS USED FOR PURCHASES AT 7-11 & Walmart without a PIN. They haven’t responded to my inquiries. They suck. They’re disrespectful. The people they have answering the phone are not professional.

Payment limits are ridiculous, can't pay my car payment because as an adult they have decided I can't be trusted to use more than 500 dollars of my own money in a day. I'll be ending my relationship with their bank.

One VIP (a prepaid Banking service issued by Central Service Corporation DBA Stride Bank, National Association) received a payment deposited into a bank account in my name from Horne TN ERAP2 (Tennessee Emergency Rental Assistance Program) on April 10th, 2023. I was initially told that a $8,350.00 deposit exceeded the OneVip deposit limit and they were going to return the deposit to the originating Bank. However, 2 days later I was contacted by a OneVip Representative who informed me that if I could provide documentation for the purpose of identity verification I would be able to access my funds. I Provided a photocopy of my State Driver License. OneVIP decided that it wasn't sufficient and the account was labeled fraud. Shortly after, OneVIP closed my account. (Why would OneVIP tell me the amount deposited exceeded the direct deposit terms and conditions then ask me to provide a photocopy of my Driver License?) I Have Called Customer Service Countless times and corresponded via email numerous times as well only to be Given the "run around". It's Been 14.5 months since the money was deposited into my account and they still have the money. It has not been returned to the sender (the originating Bank) and I have never been able to access any of the Emergency Rental Assistance funds that were granted to me. I'm on the verge of being in default of my mortgage and my property being foreclosed on. The way OneVip has handled this situation has made me very reluctant to ever trust any future Banks or Financial institutions

I have a dispute for chime that's $44.92 that was denied because the dispute department there filed it wrong then the 2nd and 3rd agent said they corrected it which they didn't. The rebuttal was denied too and Stride Bank is the FDIC that insures chime but all they do is tell you to contact regular chime support by hitting option 3 which is no different than regularly calling chime. At this point the merchant scammed me i provided proof and still no refund just denials. Stay away from Stride and Chime because they are useless and untrained. I filed reports with the financial bureaus along with the attorney generals for Oklahoma for Stride and California for Chime along with BBB and im not quitting until i get my money back. Their social media pages and LinkedIn will also get the full story posted. They also post an email that I've already contacted to make it appear as though they are giving me some information I don't have and they ultimately probably will do absolutely nothing to resolve this complete and utter joke scammed out of my money. Terrible company just hangs up you and directs you to chime support or gives the email like actual drone robots that never deter from their programming. Anything to just ignore actual issues people have. The worst crap I've ever dealt with the most awful company ever. I'd imagine any reviews with more than 2 stars are employees friends or paid reviews so it's not as bad as the rating should actually be because they are a joke.

I have a dispute for chime thats $44.92 that was denied because the dispute department there filed it wrong then the 2nd and 3rd agent said they corrected it which they didn't. The rebuttal was denied too and Stride Bank is the FDIC that insures chime but all they do is tell you to contact regular chime support by hitting option 3 which is no different than regularly calling chime. At this point the merchant scammed me i provided proof ans still no refund just denials. Stay away from Stride and Chime because they are useless and untrained. I filed reports with the financial bureaus along with the attorney generals for Oklahoma for Stride and California for Chime along with BBB and im not quitting until i get my money back. Their social media pages and LinkedIns will also get the full story posted

Worst customer service I’ve ever received. The representative couldn’t help me at all and had a major attitude. When I asked to speak to a supervisor, she hung up on me. I cannot believe their customer service is so appallingly awful. DoorDash and Chime need to find a different bank to do business with.

Missing money again. Transactions showing posted don't even have correct dates and times again. Absolutely sick of their garbage support reps. Reported to Consumer financial protection agency today Absolutely done.