stretchzone.comReviews of stretchzone.com

It’s a scam ! Don’t waste your money bon live what you are reading I cancelled and still was charged I’m thinking of contacting the attorney Hebrew consumer line

This company starts recurring charges to your account immediately and they make it near impossible to cancel. They dont honor your membership at other location and they refuse to refund your money stolen from your account.

Considerable pain following the visit for several days. Still billed for 30 days following cancellation (rip off). Website site indicated even after cancellation anything paid will be credited to visits available for 90 days. My account shows available visits to be 0.

The manager Sam just wants your money and she will do anything to sign you up for a membership. Lack in flexibility to reschedule or cancel your appointment and forget about any refund for customer satisfaction. I would give negative stars if I could.

Didn't realize I was signing a recurring charge. Now have a second $200 charge coming because it's within 30 days. So I've paid $475 for my one visit which was supposed to be free. Lol beware this is worse than the old gun membership scams.

I went to Stuart Fl location for a complimentary stretch on November 5th. Met with Geno who told me I could purchase a month for $200.00. He NEVER informed me that it would be a reoccurring monthly charge. When I saw that I had a pending charge on December 4th on my credit card I called location, got VM & left message. I drove there & was told he was not there. He finally called me back & said he would send me a link on app to cancel, but of course did not refund! Poor business practice!

I went to receive what was supposed to be a free stretch andu card was charged 200 I called cancelled still waiting onu refund but they keep taking money from my account now it's 400 no one ever has a answer it's like if I haven't booked a session since the first one it should say something I want my money back

I initially had a positive experience with Stretch Zone. However, it is very frustrating that I tried to cancel the membership & there is no option to do so using the online account. I then called to ask about canceling & did exactly what I was told to do. I sent an email with details I was told to include, but there was no response to that email & no follow-up call, like I was told. I called the Cutler Bay location multiple times since then & asked to speak with a supervisor or manager, but kept getting the run around. Was told each time the manager was busy and would return my call. No one returned my call. I was also told after providing details on when the email to cancel the membership was sent that someone “started working on it.” I initially thought this membership was a good idea & would benefit me. But my plans changed & I preferred to go in on a as needed basis. I only requested a refund for the last month & had intended to use the remaining services that were already paid for. I paid for 12 services with a 90-day membership & only used 1 of those 12 services. Someone named Orlando eventually returned my call only after I left a bad Google review on their website. I could tell that he was lying & had no intention to follow through with his claim of escalating the matter to corporate. Since then, they removed the remaining services I had left & paid for. If StretchZone is supposedly “committed to providing high-quality customer service,” what is their explanation for this? This review is specifically for the Cutler Bay, FL location. The store managers or owners are Alina Pitsika & Sachin Kumar.