stretchzone.comReviews of stretchzone.com

I am an employee and we never get paid on time. Our paychecks have been short and they haven't given us our pay stubs so we have no idea how much PTO we have. This is for the WI locations. They have clients that we should not be stretching but they don't care. Most of the employees stay because of each other and needing a job.

They started charging my creditcard every month with 380 USD in the Naples, Fl branch. I live in Dubai, UAE! This is fraud

I had a very disappointing experience. After an introductory session, I signed up for six additional sessions. Shortly afterward, my physical therapist advised me not to continue due to an existing injury. I immediately tried to obtain a refund and made five phone calls, sent five emails, and had two discussions. Only after all of that was I told there was a 24-hour cancellation policy—something that was never clearly communicated at signup. The organization was poor overall. My appointment started 20 minutes late, and no questions were asked about injuries or physical limitations, which felt careless for a physical service. I would not return and would not recommend this business based on my experience.

I should have read the rest of these reviews before signing up admittedly our schedules didn’t work out and I didn’t have the time to devote to it that I should have. However, like the other reviews say it’s difficult to cancel and I lost about $500 in unused credits. They told me they would give me another six months instead of 90 days cancellation but then when I went to use them, they ghosted me in my 9 o’clock appointment. The doors were locked and nobody responded to my texts. I guess I’ll have to join the class action lawsuit when it comes in the mail .

Got my free stretch was great, but no place to put you stuff down, get some benches or tables to lay your things down. Downloaded the app, couldn't make an acct because didn't know my customer number (how would i know that?) Went to the shop, was told to use the app or call for appt. When i call, no answer, voice mail and no call back. Using the app, since i can't make an acct, registered as guest and guess what....they try to make me a member (got to give a CC). I wanted the separate sessions (2 for $65/each). While their price list shows that (its' not online took a pic of it at the salon), can't pick that in the app. This is clearly the MOST unprofessional service i have used. The stretch was good, the professionalism was terrible. I was at the colonie NY location.

I've been going to Stretch Zone Pinellas Plaza in The Villages, FL for over a year...loved it, until Nick Pumroy returned as manager. He was our original stretcher-moved to Clermont and back to Pinellas. We were on a recurring payment plan and had 55 stretches in 'the bank'. The last charge was in April. On Nov 21, we were charged the recurring charge of $432 for 12 additional stretches which was supposed to be put on hold until we could revisit our future needs. I called SZ and also visited there in person and was told no problem' we can reverse the charge. Third attempt, I sat with Nick and he claimed that was the 1st he'd heard. He sent me an email showing refund and cancelled the recurring charge account-email said remaining visits had to be used in 3 mos. Over a week has passed since my one on one with Nick-no refund and there are 0 visits available in my account. Something very fishy going on here...not happy AT ALL! Buyer beware!

Sales will TELL YOU that you can cancel on the app anytime. That is NOT TRUE. When signing up you don't get a copy of the contract. You have to beg for weeks in order to get it. Cancelling your membership means that you will be jerked around for weeks before anyone responds via email. Then you you cancel via the link they will take another week or two to confirm. Then when you're trying to use the pre-paid final visits the application will disconnect you. FOR FAULTS SAKE. At this rate the place will be out of business by Mid summer.

I gave a written cancelation by email. The response I got was it must be done by the link provided. The link doesn't work