stretchzone.comReviews of stretchzone.com

If I could rate them less than 1 I would. My husband was injured there overstretched and they do not care. All they care about is their money. They lie, steal and are unethical. Stay away.

This place is a joke. The people are trained for about a few hours and tell you that they are experts. RUN AWAY. Not one word they tell you is truthful. Once they get your credit card they continue to charge you. These franchises are solely for the owners benefit. Some should shut them down!!! They basically put me in the hospital because of lack of any knowledge.

I would stay away, I wish did!! Their service is OK but I have done better stretching on my own. They make it difficult to cancel & when I finally canceled they told me I had to give them 1 months notice & that they are going to bill me for 4 more sessions that I am not going to use. My credit card expired so they could not bill me & have hassled me to update it which I did not. Now they have some debt collector hassling me for $240.00 & is telling me there are now late fees. He texts me 3-4 time a day & it is getting aggravating.

Mixed experience that ended badly. The technicians themselves were good — no complaints about the actual stretching sessions. My issue is with management. I signed up for a package after one visit, then had to travel overseas. I called ahead and the manager confirmed my package would be extended until end of May. When I returned, I called to book and a staff member took my reservation for two 30-minute sessions. She acknowledged she was aware of my situation and confirmed everything was fine. Then, just before my appointment, the manager called to say he wouldn't honor it — claiming the package was expired. The same extension he had previously approved. If a manager gives you his word and his own staff confirms a booking on that basis, you honor it. Going back on that is not just poor service, it's a breach of trust. Would not recommend based on this experience.

As a corporate entity that promotes wellness, the policies and actions when people have been hurt do not support that. In addition note that people who work for them only are "required" to have 2 weeks of "training" to work there.

BEWARE! Once they get your credit card number they won't stop the monthly charges. They send you papers to fill out to sign to stop. I have to cancel my credit card and got a new credit card number.

I went in for the complementary stretch and decided to sign up for one month to give it a try being told in no uncertain terms that I could cancel with a 30 day notice. I called two days after signing up to say I wanted to cancel after the first month and was informed in no uncertain terms that you are “locked in for two months.” as I live in Florida I looked up the Florida statute which has a three business day cooling off period for all health and fitness subscriptions. I called back and informed them that I wanted to cancel everything completely and she tried to get me to speak to a manager, and I said absolutely not quoted the Florida statute and said I want a refund. I will be in this afternoon to bring in a written request for cancellation. I received a call back in five minutes saying they had canceled and refunded my American Express don’t let these people bully you. My assumption is they didn’t want me in their facility as angry as I was.

I go to the one in Fort Worth. It's hard to cancel membership. They keep charging me every month for 5 months now despite I called and emailed them to cancel it. They also change charging amount from $180 per month to $230 per month. I don't know what to do anymore how to stop them from charging me every month.