StreetwearOfficialReviews of streetwearofficial.com

Response from StreetwearOfficialMay 13, 2022

Hello Fernando, We are not sure how you got the survey form; there was a chance that it was sent by mistake or it was intended for an old purchase you made with us. Anyway, we sincerely apologize for the inconvenience. Based on our record, your order is currently in production but will be out soon! Please note that due to our products being made to order there is a lead time, which is the 7-10 processing and handling days before the actual delivery phase of the shipment. Please also note that weekends and Holidays are excluded from the business days as we do not operate on the weekends and Holidays. We will make sure to email and/or text you the tracking information as soon as your order has shipped. Is there anything we can do to turn your negative review into a positive one? Please let us know, customer satisfaction is our main goal! Please email us at [email protected] or feel free to contact us at 888-820-4028. Thank you. Diadem Customer Care Associate

Response from StreetwearOfficialFeb 25, 2022

Hello Lauren, We work hard to satisfy and guarantee a positive experience to our customers. We are sorry if you were not happy with your purchase and experience. Upon review, we attempted to deliver your order within the shipping timeframe. However, your package has been returned to us because there was no authorized recipient during the delivery. Based on our policy-https://www.streetwearofficial.com/pages/returns, returned item/s are restocked and issued a store credit, but since we value your business and respect, we shouldered the shipping cost to reship your order. Nevertheless, your satisfaction matters to us. We want to find a way to turn your negative experience into a good and satisfying one. Please email us at [email protected] or feel free to contact us at 888-820-4028. Best, Diadem Customer Care Associate

Response from StreetwearOfficialFeb 4, 2022

Hello Erica, We work hard to satisfy and guarantee a positive experience to our customers. We are sorry if you were not happy with your purchase. We value your business and respect so please allow us to investigate the issue, and find way to turn your negative experience to a good and satisfying one. If you can send us a good number to further discuss what happened I would appreciate it or feel free to contact us at 888-820-4028. Best, Diadem Customer Care Associate

Response from StreetwearOfficialFeb 2, 2022

Hello Erin, We are sorry to hear about your recent experience. Your satisfaction matters most to us. If you can send us a good number to further discuss what happened and see how we can fix this I would appreciate it OR feel free to contact us at 888-820-4028. Best, Diadem Customer Care Associate

Response from StreetwearOfficialOct 18, 2021

Hello Carson, I apologize for any trouble we may have caused you. If we can get a good number so that we can further discuss what happen and how we can fix this I would really appreciate it OR feel free to contact me on 888-820-4028 and or email: [email protected]. I will find out why your order hasn't shipped out. Let me know if you have any more questions, comments, or concerns. Best, Dana Customer Service Manager.