Missy M.
BAD BUSINESS
I spent $80+ on prints from this company in high hopes of being able to do business with them long term and sad to say my hopes were deferred. :( When my package arrived, there were holes in both ends of the tubing and it was dented but was left outside my front door. When I brought it inside to inspect my products, they were MISSING!!!!!! I immediately took pictures and emailed them to Streetcrafter because none of (15) the prints were inside. I waited for a response and was told I needed to file a claim with USPS as the type of shipment I paid for came with $100 insurance. When I went to the USPS site to file a claim, it came up as "No tracking information found". I was astonished as I checked and rechecked the information Streetcrafter provided to me. I sent another email to them stating there is no record of my shipment and I needed results from them since I was the customer taking a loss of my money and the products I purchased. When I received a response from Yara Ruiz, she stated damaged/missing packages was a known issues with the USPS and she was sorry for my mishap. This really ticked me off. I explained to them if you identify a known issue with one of your sub-tiers, it is YOUR (Streetcrafter's) responsibility to either stop doing business with the vendor or to file a claim on my behalf and make it right. Their response was, "I am sorry, we are taking a loss as well and can only offer you 50% off discount on other prints". At this point, I was fuming! Where is your freaking loss!!! Why would I spend more money with you with the SAME shipment type that would probably result the same way!!! I am a supply chain professional with over 30yrs experience and I know EXACTLY how the contractor/sub-vendor relationship works. The fact they do not want to own up to their responsibility should be a testament to the type of business people they are. Please do not be duped into spending money with them. If something happens to your order, they will not have the decency to make it right. But they will GLADLY take more of your hard earned money. Regards, Disgruntled Customer