STRAYEReviews of straye.com

Your 2 weeks return policy sucks!!! It’s a busy life and 2 weeks it’s half of what the majority of the companies offer.

when i placed ordered it offered me $5 mystery box and when i pressed buy it took me to main page and i still had 8 minutes left and i contested support and no one got back to me /:

Can’t track order

Gave me a gay color way shoe I don’t want the damn rainbow on my shoe and the socks too small

I recently checked with customer service if the logan puff had t0ngue straps yet .as they said they would a year ago . To my surprise I was answered with an email saying they didn't know . I promptly responded , but being a hardworking broke ass skater I was at work so I saved the draft and sent it 1 hour later saying u dont know ? What is the piint of custoner service i guess ill sti k with vans ... In that hour the rep had responded with an answer that I hadn't seen yet . He then responded again calling me strange ......I have 6 pairs of straye and that will be it . The rep should have said in their initial msg i don't know . However I will get back to you . Bottom line is this is crap customer service no matter which way u slice it . The guy was rude . Would love to see him call me strange to my face . The only thing strange about our interaction was the fact that u didn't say I'll look into this and get back to you and all could have been avoided if u knew how to deal with people . I have over 300 pairs of vans and was steadily growing straye into said collection . That however will not be happening. Thanks straye for letting me know iam strange. Ur approach to customer service is i fact strange . And I'll be spending my hard earned money else where. Peace out straye . It was a fun year .

I didn't even get the chance to place an order because I refuse to give them my money after the strange customer service I received when I asked a simple question... I went to place an order for the Logans which show STRAYE in gold on the photo online but I seen a review saying that a customer received them and it was actually in white not gold, so I simply emailed customer service and asked the question, they confirmed that the text is in white.. so I asked why the image shows it in gold if it's in white and the reply I got was "you've never manufactured anything before, I can tell" ... very very strange response, what does that even mean?? I never once said I was a manufacturer, I was going to be a customer who had a simple question. The images on your website should reflect the finished product that you are selling. I found customer service rude and unnecessary. Gutted tbh because these were going to be a surprise present for my partner. **UPDATE** I wouldn’t have taken it as far as to write a bad review but your customer service was rude to me and there was no need when all I did was ask a valid question. I wasn’t rude at any point so why was you? You even left a rude reply to this review, then edited and changed it. If you responded to me in the way you have in your edited reply then I would never have left a bad review.

I just want to change the shoes number and I was charged again. This os like my third pair with you. I love the brand but really disappointed with the decision on charging extra for the devolution and loosing money

My shoes came with black stuff all over them and one set of laces I would like to refund.