StravaReviews of strava.com

This is a complete scam. I subscribed and paid my money, but they failed to provide the premium features I paid for. To make matters worse, their customer support completely ignores my emails and offers zero response. They are literally stealing money from their users. Do not waste a single penny on this app. Absolute scammers.

I connected the Strava subscription via Apple, but it didn't connect in the Strava app itself. The support just ignores me.

Ik probeer al 3 weken contact op te nemen met klantenservice.. alleen maar AI chats en op mails reageren ze niet. Ben dus opgelicht.

Update, I am still locked out of my strava account since beginning of May, since then I have had loads of emails from different customer service staff, who are doing an absolutely appalling job of helping each time they are getting my name wrong they are not understanding that I dont know the email I signed up with because I stayed logged in with my Facebook account which they decided to get rid of Facebook login they cant help they are useless what is it that you don't understand?

Sounds like I’m having similar issues to other users, with the Facebook login change meaning I’m now locked out of my account - which I contacted CS about 2 weeks ago. I’m also a paying customer and runner 3/4 days a week so being locked out for 2 weeks is quite impactful. There absolutely needs to be some extra CS investment here. You’ll lose a lot of paying customers who are currently locked out if this isn’t resolved soon. Cheers

Strava needs to invest in their customer service. I've been locked out of my account for weeks now with no support provided to get back in - I've tried so many avenues to get a response. I've used this app for several years and I'm a paid premium member and so frustrated. Do they even care about paying customers?

Have been locked out of my account due to a problem with their server for a while now. Logged a ticket with their technical support multiple times but nothing has been done. Just get a default response each time maintaining they are dealing with an unusually high volume of issues...sure - it's been weeks. FAQs etc offer nothing of value either Terrible customer support all round.

I signed up for 10 minutes, being quoted a price with a free trial. I hated the ap, and canceled immediately. I was charged almost 3x what I was quoted, and never got the free trial. The ap is terrible and they will charge you whatever they feel like. Lukily my credit card removed the fee. Be careful.