StravaReviews of strava.com

Ordered shorts from their new shop. Arrived damaged. When requested replacement they tried to charge me for the return fees. Had to point out that it’s illegal so they generated return label. Never send a replacement and I had to send them number of e mails requesting a refund and contact my bank. Got my money back now, but it took over 5 weeks. Didn’t even offer a discount code for future purchases as an apology. Won’t be spending my money there.

I've been a paying Strava subscriber since 2020 and, until now, have generally enjoyed the platform. Unfortunately, my recent experience with customer support has been extremely disappointing. My annual subscription renewed in May 2026 at £54.99. As a student, I subsequently completed Strava's student verification process and my account was updated to show: • Annual Plan (Student) • £27.49/year • Student discount (-50%) ends May 2027 Given that Strava had verified my student status and was displaying my plan as £27.49 per year, I contacted support to ask why I had been charged £54.99 rather than the student rate. The initial response explained that my student verification had been completed after the renewal date. I accepted that explanation and acknowledged the timeline. However, I then asked a different question: if my account now shows an Annual Student Plan at £27.49 per year, with the student discount ending in May 2027, why was I charged £54.99 for the subscription period ending in May 2027? Unfortunately, support repeatedly ignored that question and instead continued to send responses explaining the verification timeline that I had already acknowledged. I pointed out that Strava's own account portal states: • Annual Plan (Student) • £27.49/year • Student discount (-50%) ends on 21 May 2027 The natural interpretation is that my current subscription is a Student Plan costing £27.49 until May 2027, after which it would renew at the full rate unless I reverified. Despite asking several times, nobody has explained why the information displayed within my account appears to contradict the amount I was charged. I have requested on multiple occasions that my case be escalated to a supervisor or manager and formally treated as a complaint. Those requests have not been acknowledged. I sent a detailed email on 11 June asking for clarification. After receiving no response, I sent a further email on 21 June specifically requesting that the matter be logged as a formal complaint and escalated. That email has also gone unanswered. At this point, the issue is no longer about £27.50. It is about poor customer service, scripted responses that failed to answer the questions I was actually asking, repeated requests for escalation being ignored, and then complete silence. I genuinely enjoy using Strava and have been a loyal paying customer for several years, which makes this experience all the more disappointing. I expected much better from a company of this size.

The customer service is the worst I’ve ever come across!!! I sent an email in april and they still haven’t got back to me

scam, don’t waste your time/money

lors de la connection de mon Apple watch, une page a dû s'ouvrir pour un abonnement d'1 an. je n'ai pas fait attention mais au lieu de recevoir un message pour me dire que j'avais pris un abonnement pour 59.99€. la notification surmoncompte bancaire est arrivée 1 mois plus tard via PayPal et je ne pouvais plus me faire rembourser ni annuler mon abonnement. un scandale de Google stava inc. De plus société est basée en irelande. voyous.

Support Strava inexistant. Je suis sans réponse depuis 3 semaines alors que mon compte est bloqué

I’ve been using Strava for many years and have built up a lot of activity data — data I’ve also shared with the Strava community. Recently I got a new phone, but I no longer have access to the email address linked to my Strava account. In other words: I'm not able to login to Strava on my new phone I contacted Strava Support and logged several cases with a simple request to update my email address, but they haven’t responded for weeks. I understand they may be busy, but leaving users without access for this long is unacceptable. Strava should allow users to update their email address themselves and offer a second method to receive 2FA codes — not only via an email address that no longer exists.

Mon compte est bloqué depuis 48 h sans raison. Et depuis impossible d’avoir l’assistance, je n’ai pas de nouvelles Vraiment tres déçu