StravaReviews of strava.com

Shocking service when it comes to general enquiries. Strava uses hopeless algorithms to publish average power. My power meter and Garmin are always 10-20 watts higher on average (raw data). Have checked forums and multiple people have been asking WHY for over 2 years. Strava has failed to reply to them and me. Absolutely disgusting considering this is a paid app/account.

Spent $60 for year subscription and they charge my card. My paid account no longer exists 3 months later. Sent 3 open tickets and no response!! Dont use paid service if something goes wrong you are stuck!!!

Installed a week ago & I've recorded 3 walks, 1 cycle ride & my daily car commute. Only records about 50% of the route but in a straight line. Pointless piece app. Deleted today.

Stole £45 off me for a premium subscription that I didn't want. I had cancelled the subscription. They had already taken a pre-approved payment via paypal being sneaky and underhand..

The app and website are both riddled with bugs, despite having notifications SWITCHED off for club posts/club events/etc - I still keep getting them. Customer service couldn't help resolve it. Customer support is just VERY VERY poor. Despite sending them emails with snapshots of issues and explaining the problems in detail in the email, they seem to IGNORE anything but the subject line of the email and reply with a typical template response which is absolutely USELESS. Recently Strava tried to be 'smart' and messed up with privacy settings so that now you need to set them to 'everyone' to get counted towards monthly challenges. It is absolutely RIDICULOUS as to why would everyone want to reveal their whereabouts/ activity routes to EVERYONE on Strava?!?!?!?! Previously the privacy settings, even when sent to 'followers', would allow you to be counted towards monthly activity challenges. Poor, poor, POOR.

Completely useless customer service. I've contacted them multiple times over multiple months to try and sort my account but they initially reply with a template response that is beyond useless and then ignore all my other messages! Come on it's a great product but the customer service is beyond terrible. Why would anyone ever sign up for the paid plan

Can't create segments despite paying for premium Strava. Error ''you are not allowed to access that page' contacted Strava and got an utterley bizaar reply from their support team with no solution. Also trying to create s route on a map is near impossible I know my route but Strave just wants to change it. Its much easier to stick with Garmin Connect if you have a Garmin device.