Designed by athletes, for athletes, Strava’s mobile app and website connect millions of runners and cyclists through the sports they love.
Strava (strava.com) has 488 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Outdoor & Winter Sports · Los Angeles, California
Excellent
Outdoor & Winter Sports · Bakersfield, California
Excellent
Outdoor & Winter Sports · City Of Industry, California
Excellent
Outdoor & Winter Sports · Torrance, California
Excellent
Showing 367 reviews with 1 star · Clear filters
Jon O.
This is with regard to Strava Support. Have been using the app for more than 4 years as a premium/summit member. The app is mostly great. However after renewing summit and paying for 1 year I suddenly lost access to this service. Have sent in help requests but so far no response after more than 5 days. Terrible customer service.
Fiona B.
Never know such a company, I downloaded the app over 18 month ago and PayPal have been taking £5.99 pr month since, however I have been trying to cancel for the past year, but it wont let me and theee is no contact no, this review is written out of sheer desperation, as my 22 year old daughter in law passed away a fortnight ago and I have had to quit my job to look after my 10 month old Granddaughter, please can you cancel my subscription and cancel my paypal payment, Mrs Fiona Burdon, tel no 07860 813218
MrT
I haven't been a customer long but I started receiving emails saying 'people mentioned me in posts'. I don't these people and want to remain private . I posted an email complaining to the email address, which assume is in the USA. There are serious GDPR issues and privacy issues. I have the same experience with FaceBook. I get the impression no US company is concerned about the privacy of individuals and don't take complaints seriously
Hamid
Shocking customer service, had the premium subscription as a gift, activated after a few month but it's buggy and doesn't work, wanted to give back but they refuse to refund!
Dr. Jonathan S.
Have been using app for runs lately involving tracking, distance , speed, splits , elevation etc.. and have been pretty happy..Unfortunately started a half marathon this past weekend and attempting to start the timer, it never worked ... this was a very frustrating way to begin a race, luckily I kept my Nike app and it worked fine ....🤷🏼♂️🤷🏼♂️
Henrik E.
Apparently the price for Strava Summit is different, depending on how you buy it. On my phone the yearly membership is 449 DKR/year, but on my pc the exact same membership costs 589 DKR. I would like to order, but now I decided to avoid it, as I have no way of knowing the exact price. I smell a hustle!
Ben A.
Took my money after I cancelled the plan and refuse to give it back. Awful customer service.
Scott B.
Utter garbage. Tried this app instead of my bike computer. Continually restarts when paused. Serious doubts about its accuracy. Only a muppet would pay these thieves for such a shoddy service. Get it right up you Strava.