StravaReviews of strava.com

I paid the £50 for the year only to discover that every run was only partially recorded ( unlike on my samsung app) i found it difficult to get help from them and when I did it was incomprehensible instructions then a time limit before case closed. Wish I could get a refund . Waste of money

Always enjoyed using Strava with my phone but bought my husband a Samsung watch and the Strava app doesn't sync at all. He went out and did a brilliant time, as he wasn't having to hold his phone, and then the watch wouldn't sync to his phone. This is not a watch issue... Issue is the Strava app.... Loads of complaints from paying customers.... So they release an update.... Which is no better!!! Come on Strava... First you take off things that we used to get free and expect us to now pay for them, yet you consistently release app updates full of bugs and issues!!!! Cancelling membership

A great app ruined by greed

Strava has been my go-to cycling app so I recently signed up for the free trial with the intention of subscribing to the yearly plan. Now suddenly the last two rides won't show up on my Strava feed. I followed all of Strava's troubleshooting to no avail. I need an app that is consistent and records ALL my rides. I know some of you will think it is user-error but I assure you it's not. Very disappointing!!

Don't launch a massive marketing push if you don't have the staff to deal with the expected rush in sign ups. I upgraded my membership but was unable to access the premium features so sent an email. 3 weeks later and not a sign of a reply. Really terrible customer service.

I reported a route with a highly offensive slur in the name 10 days ago. Strava never even responded. I’m leaving their app over it.

Customer service is non-existent. I have contacted strava on numerous occasions about issues with bills, my account, logging in issues - the list goes on. Not once have they responded to any of my bugs or small issues that I am sure would be a quick fix on their end. In this day and age, this is the least that you should be doing for your customers to then retain them. There are numerous alternatives that offer a better app and service. Sadly I will not be using this app again. Poor effort, Strava!

I paid the £47 for the years membership. My membership hasn’t updated and I am still only receiving the standard free benefits. I thought it might be an honest mistake, so I messaged support with my issue with my attached invoice and still no reply 2 weeks later. The literally just robbed best part of £50 off me. Do not pay for this app!