StravaReviews of strava.com

Strava exemplifies the ultimate low in customer care. My premium membership disappeared for no reason and their customer service is yet to answer for more than a month now. Congratulations Strava. Hope you are happy with the money you made off me. Unfortunately, that will end cause you suck big time.

I used for around 4 years in the free mode as I don’t need to know what other people are doing. Got persistently pestered to buy a paid subscription that I don’t want. Then they turned off the lights, so I turned them off. Use map my ride now, works fine, got no issues. As mentioned - Pure Greed

Really unhappy with the utter lack of customer service. Gifted a subscription to a friend, money was taken for it that same day. Friend never received anything. One week later, and I’m still getting the “sorry to keep you waiting” automated reply that others have reported below. My own subscription expires this month. I won’t be renewing. Get your act together Strava. Changing the leaderboards forced so many more people to subscribe. Perhaps use that money to employ more people?

After using Strava for free for 5 years I decided to take the annual subscription. But I have been charged twice. Once by Google Strava and once by Strava. Neither have come back to me to resolvce this and its already been 48 hours since I contacted them. Have unsubscribed and will be deleting my account if I dont hear soon.

They have charged me a premium subscription of 55.99 Euros without authorization and that I never requested. I try to contact support and they don't answer. I see in some comments from people that the same thing happens and it seems that they are trying to steal people's money.

Hello strava, because it is super difficult to find anywhere to contact you it must be here. For some reason I might have agreed on a trial period to test your app, through google play. Today 09.57AM I recieve an email from google play, about my trial ends TODAY therefor you withdraw the annual fee today. absolutely unacceptable.

Rubbish. Barely records half my activities.

Strava needs to spend time fixing issues such as the fact Samsung watches can no longer sync and haven't done for months - I keep getting fobbed off by their customer services with cut and paste responses. On the verge of cancelling my subscription. Samsung users beware!