Designed by athletes, for athletes, Strava’s mobile app and website connect millions of runners and cyclists through the sports they love.
Strava (strava.com) has 488 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Outdoor & Winter Sports · Los Angeles, California
Excellent
Outdoor & Winter Sports · Bakersfield, California
Excellent
Outdoor & Winter Sports · City Of Industry, California
Excellent
Outdoor & Winter Sports · Torrance, California
Excellent
Showing 367 reviews with 1 star · Clear filters
Joanne B.
Paid to upgrade my Strava account four days ago and it still hasn’t activated. I’ve contacted support three times and only get the same generic “someone will get back to you” reply. Still waiting, still no upgrade — really poor service.
Stephen B.
Tried to cancel/pause subscription in the app. Was instructed to go to strava.com to manage subscription. In strava.com was bounced directly back to app! No option to cancel. Only to modify subscription, with options to modify to a higher cost plan. Round in circles. Only when I removed app was I then able to find the tiny font hyperlink on strava.com to cancel. It was unnecessarily time consuming and awkward. This is clearly deliberate to encourage you to give up and remain subscribing. Not impressed.
Ton
Ik had wat problemen met de Strava-app en heb contact opgenomen. Kreeg direct bericht, top ! Vervolgens werden 4 vragen in het Nederlands gesteld die ik direct beantwoord heb. Reactie bleef uit. Na ruim 2 weken contact opgenomen, nu moest ik 6 vragen in het Engels beantwoorden. Wat slecht dit.
Driebergen
Geen reactie op verzoek om mijn account te verwijderen.
Raya's W.
THIEVES!!! I installed the app and it's says 30 days free membership. I said no harm in trying and see if I like the app. I was charged AFTER TW0 DAYS for a whole year!!! 2 days. I didn't even get a chance to use and see if I like it. They have stolen my money and won't give it back!!!! Bloody thieves. I will never purchase again.
Elise B.
Klantenservice onbereikbaar. Probeer al meer dan een week contact op te nemen voor een restitutie. Dit moet binnen 14 dagen. Ik vermoed dat ik binnen die 14 dagen geen antwoord krijg. Waardeloos bedrijf.
Ray M.
Strava gets a -5 star review and -5 star rating for its abominable customer service - Strava double debited my account - taking double the amount for my subscription - 6 weeks to reply after having to chase asking ridiculously for me to say how!!! And within 2 days Strava emailed me saying no reply assuming matter resolved. Don’t allow Strava to direct debit your account.
Scott G.
Great app but customer service/support is terrible. I’ve been locked out of my account for two months, but I’m still paying for it. Plsssssss if anyone who works for Strava can they help me! SMS (save my strava)