Kevin M.
$50 straps don’t fit, returns are denied
2 $50 straps (purchased $100 total), straps do not fit a standard watch. Strapsco are denying a return because I installed one of them to check fit. they claim they are used, This company is a scam…. They have no idea of what customer service is. Do not use this company under any circumstances ***Update: I find it interesting that your response does not address the fact that your standard watch strap does not fit a Standard Tudor watch face. So, your product is useless, and you would not let me return the strap because I installed the watch on the strap to check the fit. There were no tool marks, no scratches, no marks period on the strap. Just terrible customer service, for an even worse product. Then you tried to have my review removed for defimation...... Stand by your product or stop selling straps.
Response from StrapsCo.comOct 17, 2025
Thank you for taking the time to share your feedback. We accept returns so items can be restocked; however, in this case, the strap was bent and had marks, which goes beyond just trying it on. For the respect that we have for our customers, we are unable to add to our inventory a strap that has been used. We still offered a return for the other items in your order, but you chose to keep them. We hope you’ve been able to put them to good use.