StrapsCo.comReviews of strapsco.com

They shipped the wrong strap - wrong color and no clasp. When advised, they said the one I ordered was out of stock. Why ship a different color with no clasp? They sent a return shipping label. The next day I placed the incorrect order in the mail to return, then within hours I received an email that my order had shipped.....so much for being out of stock. I would have respected this company more had they just owned up to their mistake. Now I am having to pay return shipping to return the other strap, since I bought a different one when I was told the one I ordered was out of stock. No communication about the "out-of-stock" strap, which miraculously came into stock the moment I shipped the wrong strap they sent me back. Since I bought a replacement strap elsewhere, I returned the strap that I originally ordered and had to pay return shipping, despite their error causing all of the trouble. Terrible customer experience. To make matters worse, their customer service person, Angela, instead of focusing on customer satisfaction, prioritizes being right over stupid minutiae of my customer greivance, with an ongoing barrage of nuisance emails quibbling over dates and times.....hey strapsco.com, how about focusing on customer satisfaction over having to be right and arguing trivialities at all cost. Customer experience has now gone from a -3 to a -1000

Purchased correct bracelet for watch and end links have poor alignment and don’t capture to lugs. Customer service so far poor and slow to remedy. I have asked for new end links and now have to provide photo verification of a problem which most would agree is not logical given This type of problem. Poor quality control it seems

The only negative was the delay of processing the order and pushing another item when you simply want to end the transaction. The magnetic lock broke and the lock to adjust the lenght does not work to secure the adjustment. Very disappointed.

I am waiting from 23 days already. Very bad delivery service

Complete ripoff don't trust the reviews on there website.Cheao products that don't fit correctly.

I ordered a brown leather strap for my Google pixel watch 4. They sent me a metal pin inside a plastic tube. When I brought this to their attention they offered a replacement which I accepted. It was the same wrong item. When I asked for a refund they said I have to pay for return shipping. At which point I just disputed the charge. I would highly recommend avoiding interactions with this company no matter how good the price may seem. It will save you a lot of headache.

I ordered a link band for my Apple Watch and when I tried to remove some of the links (with the tool I ordered) some of them would not come out. When I returned the band and the tool, they would not refund me because the band “showed signs of use.” They offered me store credit, but I don’t need another defective band from them. I would steer clear of this website. I couldn’t wear the band with all the extra links, and the extra links would not come out, even using the tool I bought from this site. So this constituted “signs of use” in their book. It was a defective band, period. And now, months later, they finally contacted me and gave me a refund. I hope customer service improves.

This was honestly a FRUSTRATING AND DISAPPOINTING experience. Strapsco loudly advertises a “NO HASSLE 30-DAY MONEY BACK GUARANTEE – FULL REFUND FOR ANY REASON.” That promise is the only reason I felt comfortable ordering. Turns out, it’s basically MARKETING WORDS WITH CONDITIONS THEY DON’T CLEARLY DISCLOSE. I returned THREE WATCH STRAPS WELL WITHIN 30 DAYS because they DID NOT FIT MY WRIST. One of them even had POOR STITCHING THAT IRRITATED AND SCRATCHED MY SKIN. Apparently, actually trying on a watch strap (THE ONLY WAY TO KNOW IF IT FITS) is considered “used” and suddenly disqualifies you from a refund. Instead of honoring their own guarantee, they refused to refund my money and tried to push STORE CREDIT. I DON’T WANT STORE CREDIT. I DON’T WANT ANOTHER PRODUCT. NONE OF THEIR STRAPS FIT ME — THAT’S THE WHOLE POINT OF THE RETURN. This feels MISLEADING AND SHADY, and absolutely not what “NO HASSLE” OR “100% SATISFACTION GUARANTEED” means to a normal customer. If you expect their refund policy to be honored the way it’s advertised, THINK TWICE BEFORE ORDERING.