John C.
I bought three straps
I bought three straps (Garmin silicone replacement, metal and a leather band) to get their discount deal. Upon receiving, the metal band did not fit on one side and the leather band was a piece of junk stiff as a board. I requested to return the two bands that did not work. Was informed you can’t since part of a discount deal. Went round and round until I got the RMA authorized by being charged full price without discount. Ok cool, I can live with that. Just received an email that the return was denied because the straps were used! The only use was taking them out of the packaging, determining that they were junk and wouldn’t work, then placing back in the packaging to send back. This company is a bunch of scammers selling product that is generally inferior and low quality. Be smart , buy your replacement straps from another company that is reputable.
Response from StrapsCo.comJul 16, 2026
We're sorry to hear about your experience and understand your frustration. We take customer concerns seriously and strive to ensure every return is reviewed fairly. Our return policy requires items to be returned in new, unused condition, as worn straps may not be eligible for a refund. That said, our customer service team has already processed a refund for your order. We hope you are satisfied with the resolution and appreciate the opportunity to address your concerns.