StrapsCo.com Reviews | Read Customer Reviews of strapsco.com

StrapsCo.comReviews of strapsco.com

4.1742 reviews
Jewelry & Watches
35 Gateway Dr, Ste 100, Plattsburgh, New York

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StrapsCo.com

About StrapsCo.com

StrapsCo is a leading online destination for high-quality watch bands, accessories, and watch tools. Founded with a simple mission—to help people personalize and enhance their watches—StrapsCo has grown into a trusted brand recognized for its extensive selection, fair pricing, and customer-first approach. Whether upgrading a luxury timepiece, refreshing a smartwatch, or replacing an everyday strap, customers can find options designed to fit nearly every watch, wrist, and style.With over 10,000 SKUs, StrapsCo offers one of the largest online selections of watch straps available anywhere, including leather, rubber, stainless steel, nylon, sailcloth, FKM, and more. The company is also widely known for its extensive compatibility across major brands such as Apple, Samsung, Garmin, and Fitbit, making it easy for customers to find the perfect fit without guesswork.The StrapsCo team is committed to delivering a seamless and reliable shopping experience—from detailed product pages and real-world fit photography to fast shipping and responsive customer support. The company understands that a watch strap is more than just an accessory; it’s an extension of personal style. That’s why every product is carefully designed or selected with durability, comfort, and aesthetics in mind.Customers choose StrapsCo not only for its wide selection, but also for the consistency, quality, and care behind every order. Whether someone is a collector, watch enthusiast, or simply looking to refresh their daily wear, StrapsCo is dedicated to helping customers enjoy their watches even more.

StrapsCo.com (strapsco.com) has 742 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: strapsco.com
Category: Jewelry & Watches
Location: Plattsburgh, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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StrapsCo.com reviews

Showing 111 reviews with 1 star · Clear filters

Rae White P.
Apr 12, 2022
No Refund
Items I received were too loose so I sent them back. Included return number on packaging and they claim to have still not received months later and have not refunded me.
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Igor
Dec 4, 2021
Don’t loose your watch
Basically my watch (Garmin Phenix 6 pro) stayed with me pretty much 24hrs a day. Few months ago I bought 2 watch bands and right from the start almost lost my watch in a first week using it. But gave it another chance and it was fine until my kitesurfing vacation last month. That’s when it got undone during my session and a lost watch as a result. I don’t know if anybody else had same issues but there’s some improvements should be made in a future to locking mechanism.
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james R.
Oct 26, 2021
These people are absolute mountebanks
These people are absolute mountebanks, I ordered 3 straps, get the third one free!!! great processed the order, I got a receipt advising $50 great or so I thought!!! Checked my bank statement saying it was $84 Australian!!!! When I have ordered through other O/S countries they have always converted the money into Australian dollars at the checkout, so at least I know exactly what I am being charged!!!! not Strapsco!!!!!! lesson learned!!!! 4 weeks later still no order checked the tracking number they gave me, FEDEX have no record!!! Emailed Micheal ( what a feckless excuse for a human ) where is my order? the reply " it has arrived in your country according to our records" I replied can I have proof? I have heard nothing since, I have asked for a refund, yeah good luck!!!! avoid these people I hope this serves as a cautionary tale.
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Sandeep T.
Oct 19, 2021
Made an order on 8th September
Made an order on 8th September, today is 19th October here in Australia and yet haven't received my straps. When i track the item last update shows it's still in the carrier facility in the US. This is my first buy with Strapsco. I bought from Cheapest nato strap twice at the same time and they arrived within a week both times. I did send an enquiry email and they responded me with the tracking link.
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Picky S.
Sep 9, 2021
I got sucked into "buy 2, 3rd is free" crap. Don't fall for it. One of my straps is defective and they will not even respond to email or a return request.
I got sucked into buy
Response from StrapsCo.comOct 6, 2021
Hi Picky shopper, We do our best to reply to all emails and messages within 1 business day and we certainly always resolve any issues with defects or anything else. Customer satisfaction is our #1 priority. I reached out to you via Truspilot asking for your order info so I can resolve it with you but I have not received a reply. Please reply so we can resolve this with you. Kind regards, Martin -StrapsCo
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Thomas P.
Aug 10, 2021
Less than zero .
Less than zero .. go to a jeweler if you need a watch band Ordered per the make and serial number for my citizen watch . Waited 8 weeks for the wrong strap So I paid the return postage … ($4) They said I made a mistake when I ordered ( yeah right) Verified through UPS they got it back Now I get bs email that they can’t find it ( blaming COVID ) and I should have included a note with order information ( nothing was said when I asked about return via email) They have my name and order info on file who works for who ? They have one thing to do and can’t get it right and this wear down and excuses is a bunch of crap Don’t order from them period
Response from StrapsCo.comAug 18, 2021
Hi Thomas, This is Martin, owner at StrapsCo. We received your order #459220 on July 19th and it appears that it was delivered 3 days later on July 22nd with USPS tracking #: 9400111899223325328095 You didn't mention which watch you have but the particular strap that you that ordered is only compatible with Citizen Promaster Aqualand watches as described in the listing. You shipped it back to us without a including a return authorization # or any info for us to identify your return which made it more complicated. I reviewed your communication with our customer service representative and found that they were politely trying to locate your return and asked you if you could provide a tracking # or any other info that might help us identify it. For some reason you replied and threatened to come to our office and use violence. We replied on the same day, August 10th, to confirm that we refunded your order. Regards, Martin -StrapsCo
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Tom
Jul 26, 2021
I ordered 3 watch bands paid for 2 was…
I ordered 3 watch bands paid for 2 was suppose to get the 3rd for free got only 2 sent e- mails with no response from them this out fit is a total joke. Don’t do business with them. If you do don’ t expect to get what you are suppose to!!!
Response from StrapsCo.comJul 30, 2021
Hi Tom, This is Martin, owner at StrapsCo. I apologize if your order was missing an item. I want to resolve this with you and send you your missing item. I cannot find your order because I only know your first name, but I also cannot find any recent emails from anyone named Tom about an item missing from their order. Please send us a message through the contact form on our website and we will be more than happy to send you the missing item. We respond to messages within 1 business day. I hope to hear from you soon. Kind regards, Martin -StrapsCo P.S. For Buy 2 Get 1 Free, please add all 3 items to your cart and one of them will automatically be free.
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