stowfly.comReviews of stowfly.com

Just horrible all across the board…I created an account but cancelled it for sure….went to get a order of packages but they would not release to me due to a technical error on stowfly although I called the day before to confirm but could not reach anyone in customer service text and emailed support for hours while still at the store but ultimately had to leave without packages. I will never ever ever use this service again integrity as a company is in the toilet in my opinion.

Check your credit card statements every month! Stowfly charge my credit card $100.00 and blamed it on their payment company, Stripe. I've been going back and forth via email to no avail. It's January 2026 and the still haven't reimbursed me.

TOTAL SCAM. They provided the wrong address so my packages were sent back, then the customer service is a bot that never transfers you to a human.

WARNING THIS COMPANY IS A SCAM. I HAD A PACKAGE DELIVERED TO ONE OF THERE LOCATIONS. THE LOCATION SAID THEY NEVER RECEIVED IT EVEN THOUGH UPS SHOWED IT WAS DELIVERED. I REACHED OUT AND WAS IGNORED. I NEVER HEARD BACK FROM THEM. THEY NEVER OFFERED TO RESEARCH MY MISSING PACKAGE. THEY DID NOT HONOR THE $1000 GUARANTEE THEY HAVE POSTED ALL OVER THEIR SITE AND THE INTERNET. THEY DID ABSOLUTELY NOTHING! THEY WOULDNT EVEN RESPOND TO MY MANY REQUESTS FOR HELP. THEY HAVE NO WAY TO CONTACT ANYBODY DIRECTLY. THERE IS ONLY A SUOPORT EMAIL.... NO OTHER MEANS OF CONTACTING ANYONE. THERE IS NO PHONE NUMBER. I WAS COMPLETELY IGNORED BY THIS COMPANY AND HAVE STILL NEVER RECEIVED ANY COMMUNICATION. I WILL NOW HAVE TO HIRE A LAWYER TO RECOVER MY PACKAGE OR THE VALUE WHICH IS GOING TO COST SIGNIFICANTLY MORE. THIS COMPANY IS NOT LEGIT AND IS A COMPLETE SCAM. DO NOT USE THEM.

I had a very frustrating experience with Stowfly, and I feel it's important to warn others who may be considering using their service, especially if you’re relying on the “included insurance coverage” they advertise. On June 21, 2025, a package was marked as delivered by UPS at the designated Stowfly location: ConexionCafe (5100 W Fullerton Ave, Chicago). However, the staff at that location confirmed they never received the package. I submitted a full report with evidence: tracking number (1Z2E3A690382869919), delivery photo, booking confirmation, and a written statement from the location. On July 9, I received an acknowledgment from Stowfly support stating that the case was under review. As of today, August 6, I have received no update, no resolution, and no compensation under the insurance claim — despite several follow-up emails. What’s most concerning is that Stowfly promotes peace of mind with insurance, yet when an issue actually occurs, their process lacks transparency, accountability, and responsiveness. If the insurance is not going to be honored or even followed up, it should not be advertised as part of the service. Sadly, I cannot recommend this service. If your package matters, this is not a system you can trust.

I canceled in November 2023 and haven’t used the service in the 18 months since. Despite that, Stowfly continued charging me monthly - with no email notices, no receipts, and charges hidden under the vague term “storage” instead of “Stowfly.” When I flagged it, they demanded proof of cancellation rather than taking responsibility for their own broken system. Support takes days to respond. The entire setup feels designed to mislead and trap users. Predatory, deceptive, and absolutely not to be trusted. Stay away.

It's a scam, they provide with an invalid address. Dont send anything to them.

Does not have any customer service. They dont answer any emails. I booked in Hallandale Beach address and they change it without let you know, so all my packages returned to the sender.