stoveguard.comReviews of stoveguard.com

This product is flimsy. I sent the right model # for my stove and the holes weren't big enough around the burners. The first use one of them burnt. I used the stove to cook a dinner and now all 5 are burnt. Just not a good product. It cost 112.00. It was a waste of money. So disappointed 😞

My stove guard arrived and the holes were so big that the product is useless. I paid $179 for this and it looks like it cost pennies to make. Do not buy this product! Overpriced junk. These guys are nothing but scammers.

This company is the worst i have ever encountered. The product is $299 and you would expect so much more high quality customer service for such an expensive item. I ordered my and it was mot a good fit. The holes were way too big and it was more flimsy than I expected. I contacted them immediately I received the product about starting a return. According to someone who sent me an email,there policy is to return the item within 7 days after the return has been initiated, I shipped my a couple of days after and it was delivered a few days after. I have been contacting them through emails and calls about my refund and no one has issued out my refund. Someone actually dropped the phone on me when I called another time. Imagine, almost $300! and I still have not gotten my refund. It has been over a week and they keep saying it would be processed in a few days everytime you call. Just absolutely horrible,unprofessional and dishonest company.

I’ve had a similar experience to others with this company and the stoveguard pro. I was immediately charged $300 despite the fact that the product did not ship for 2 months. When it did arrive, it did not fit our oven. I immediately contact the for a label, per their return policy, but they stalled providing it to me asking for information that is not required by the policy. When I quoted the policy back to them, they finally provided a return label, which I used to send the guard back to them. That was 5 weeks ago, and I still have not received my refund. I’ve emailed the twice to no response, and have threatened to go to the Better Business Bureau. Do not buy from this company. Their expensive product is a sham, and you’ll never see your money again.

I placed my order with Stove Guard on November 18, 2025. I followed up in early January to check on the status of my order and received an email acknowledging the delay and expressing gratitude for my patience. I was satisfied and hopeful that the product would arrive soon. However, I received it on January 30, 2026, and was disappointed to find it of poor quality. I contacted Stove Guard to express my concerns about the material’s quality, and they informed me that the original material was out of stock. They had switched to a new material and expressed confidence in its durability. Unfortunately, my concerns were not unfounded. When I spilled hot, salted water on the mat, the material deteriorated, and I noticed red-hot burning at the edges. I called Stove Guard again to complain and request a refund. They informed me that since the order was past the 14-day money-back period, I would not be eligible for a refund. They offered to send me a replacement mat, but I declined and reiterated my request for a refund. They refused. I have taken pictures of the damaged mat and will post them to warn others about this product and prevent them from making the same mistake. Do not buy their products.

Unreal. This product took several months to be delivered and I kept getting a song and dance when I inquired as to when it would be delivered. No commitment, just song and dance. When we finally got it and installed it on our new Wolf cooktop, the holes were uneven around the burners. Embarrassing to have that type of product on a high quality cooktop. First time using it, it CAUGHT FIRE! Thankfully, we had not walked away or we might have had our brand new kitchen go up in flames!

Never received my purchase. I ordered a 3D stove protector on 12/1/2025 - cost almost $276 after discount. 1/12/2026 I wrote to them asking for updates. On 1/13/26 I got a response that looked like an automatic response saying my order is in production and is where it should be in the production stage and that I need do nothing else. 1/26/26 I got an automatic email saying the same thing as above. 2/18 I ask them again what happened to my order now that it's been 2.5 months. 2/20, I get response that due to receiving more orders than anticipated, there is a delay.. again seems to be written by a bot. 2/25 after I told them I was going to dispute charge through my bank, I got another bot message saying disputes could take up to 75 days and during this time no refunds, shipments or replacements can take place. I don't care at this point because it's been almost 3 months since I first made my order and all I've gotten are bots responding to me to placate me. March 6 - my bank resolves the dispute and I get my $ back. Seriously - Stoveguard has no business selling a product they don't even have and can't produce in a timely manner. On top of that - if you have to utilize a generic bot response then that tells me you don't even have enough staff to deal with customer service or production issues. Really disappointed. I had ordered an older product from them before and it works fine which is why I gave them more leeway, but 3 months plus is not okay..

Bought a Stoveguard Pro for a new Bosch gas stove. Within a week the center portion of the matt caught fire and belched a cloud of whit noxious smoke throughout hte kitchen. Luckily both my wife and I were in the kitchen and we were able to smother the fire quickly. DO NOT BUY THESE OVERLY EXPENSIVE, DANGEROUS PIECES OF PLASTIC THAT COUD POTENTIALLY BURN YOUR HOUSE TO THE GROUND!