stoveguard.comReviews of stoveguard.com

Ok, this is a long story but it took place over a long period. on May I ordered the StoveGuard Pro Stove Protector #481 on May 10, 2026. They shipped it using UPS Groundsaver where UPS delivers to USPS then the post office handles the final delivery. The estimated delivery date of May 14th came and went. I have accounts for both UPS and USPS so I could see the package had arrived at the post office..where it sat for some time. After starting a research claim with both, eventually it was determined that postage had not been included for USPS and they would not deliver the package. I then contacted StoveGuard and they said they would research with USPS. Then on May 26, 2026 they sent a replacement shipment. That shipment arrived May 29, 2026. When I opened the box, the plastic bag inside had obviously been opened. Inside where 2 side pieces, and a middle piece. However both were right side pieces. Per the pictures on their own website the gap from the rear stove edge to the burner section should be narrow, and the front gap should be wide. The 2 side pieces should have been mirrored, but were not. No left piece was delivered. When I reached out to the company and provided an explanation and a clear picture show both pieces were identical...I received a set of instructions clearly intended to attempt to prove that I the customer had ordered the wrong product. After thinking about it for a couple weeks and cooling down, I reached out to them again today. I explained to them their response seemed to be more interested in blaming the consumer, than looking at the photo that clearly showed identical side pieces. I included pictures of the product from their website, indicating the gaps with arrows, and a picture of what was rec'd again with arrows. The product I received is not really usable. Yet they replied with the exact same demands. I must submit a photo of my appliance tag with the model number and serial number to prove I ordered the right product. I am also being asked to install the product, and take various photos of the top of my stove showing the product. No. I have more than proven the product you display for sale and the product I received do not match. ALL STOVES this model is supposed to fit have 4 equally spaced burners. Just like my model. This is advertised as a PRO product, with a Premium price tag. But the customer service is far from premium, it is severely lacking. It appears they just throw whatever spare parts they have in a box, take the money, refuse to make it right.

I waited 6 weeks for my product before cancelling the order. I kept getting false promises of it being shipped but never happened . Ordered on April 30th. As of today June 15th it still hasn't shipped

I waited for over a year for Stoveguard to have a guard that would fit my Wolf Range. I finally ordered what I was advised by a representative to be the correct item. When I received it, the box was very damaged. The product was not what they had been advertising. The fit around the burners were so large that, it didn't offer the protection they advertised. It was not a custom fit. The cost was outrageous, however I was willing to pay it, since their advertising indicated it was a very high quality product with custom fit for my Wolf range. That was not my experience. I contacted them and requested a return. Once they indicated they had received the returned item, it has taken me two months to get a credit and that was with me reaching out to them several times. The product was over $300.00, I paid shipping when they sent it and they deducted shipping for my return. Buyer beware. There are much better products out there and for les that one third of the cost. Please do your research.

This company and product is a total fraud. After a long wait on back order, I got the product. With first use of there pro product, the guard caught fire and melted with a small sauce pan on low. I contacted them and they said it was a bad batch and would send me a replacement stove guard pro. When I got the replacement the same thing happened. I contacted them and they said I ordered the product more than 14 days ago and they would not do anything about the problem. There one year warranty is a lie and a fraud. This product is dangerous and will start a fire in your kitchen.

We recently bought the Stove Guard Pro. It was an amazing fit and looked great! The very first time that we used it, though, it caught in fire! It raised up when hot and eventually caught fire from the burner flame. Into the trash it went! So, we ordered the new flat liner. It lasted until the 2nd time we used it when it caught fire, too. Stove Guard was good about refunding our money, but we will never do business with them again. I will not allow such a dangerous product in my home. Other folks have reported this, too - do they not do any product testing?

I purchased the StoveGuard mat on May 18, 2026, and used it for only a few weeks. After just a few uses, the mat caught fire and melted—creating a serious fire hazard in my kitchen. I immediately contacted the company with photographs of the damage and expected they would take a product safety issue seriously. Instead, I received a response hiding behind their 14-day return policy, despite acknowledging in their own message that the product's behavior was concerning and unsafe. When I pushed back on the safety issue and requested a refund, their final response was dismissive and inflexible—offering only a replacement of the same faulty product. What this tells me: StoveGuard is unwilling to stand behind the safety of their products or take responsibility when something goes dangerously wrong. Their customer service prioritizes policy over customer safety. I would not recommend this product to anyone. A mat that catches fire is not a minor defect—it's a hazard. The company's refusal to refund a dangerous, defective item is unacceptable.

The first order I placed with this company ended up catching on fire and melting onto my brand new Wolff stove top. I sent in a video and asked for my money back, which was denied. They would only process a replacement under the warranty plan., And they absolutely promised " we can assure you that the replacement guards will not have the same issues. It is highly likely that the guard you received was defective, as that is the only logical explanation in this case." The second round of guards caught on fire and exactly the same place. front right burner. I sent Video and an email explaining that there must be a fit issue because it happened exactly as before. They denied me both a replacement as well as any option to refund, citing that their return policy is only valid in the first 14 days. Im not sure when my replacement set arrived, but I emailed about the second fire exactly 1 month after the replacement set was ordered. So take into account processing time and shipping, we might be days past the 14 mark, but unlikely to be even a week. Ultimately this company does not stand by the quality of its products and is denying a refund/refit based on a "return" policy vs a product failure- one which can have safety issues if someone less competent to deal with fires is using it. Design flaws happen with custom products- that is not the issue. The issue is their unwillingness to rectify the issue when it repeated itself, and their refusal to own the failure and refund my money. I dont expect perfection, but I do think they need to have the integrity to take responsibility for design failures like this. I have a 36" Wolf without a griddle. If you have this model, find a different brand. And if you buy the guards test every burner thoroughly with cast iron skillets within the 14 days in case its a poor fit.

I purchased the StoveGuard range top protectors for my Wolf DF48650GSP range. They were initially ok for the first week then they started getting burned by hot food dropping on them and after a month I had to throw them out. Very disappointing because they are expensive. I won’t be replacing them!