Storydoc Reviews | Read Customer Reviews of storydoc.com

Storydoc Reviews | Read Customer Reviews of storydoc.com

Storydoc reviews

Showing 3 reviews with 1 star · Clear filters

Claire
Mar 12, 2025
Signed up to the software for 5…
Signed up to the software for 5 minutes, realised it couldn't work for my business because image uploads are limited to 5MB, and I need high quality images in a presentation for my business (especially given the price, you would expect high quality images to be a given for a high quality presentation at this price point). Promptly cancelled and requested a refund, and was told they don't give refunds according to their policy. I'm in the UK so it's my legal right to cancel a membership within 14 days for a refund, but apparently their internal policy overrules UK legislation!
Response from StorydocJul 13, 2025
Hi Claire, Thanks for your feedback, and sorry it took us a while to respond. We only recently realized that Trustpilot reviews weren’t reaching us, so yours unfortunately slipped under the radar. Regarding the image upload limit: it's designed to ensure that stories load smoothly and consistently across all devices and browsers, especially on mobile and slower connections. That said, we understand that for businesses like yours, it can be limiting. Even though our refund policy is typically strict, we're happy to take another look at your case given how quickly you acted. Please reach out to us at [email protected], and we can jump on a quick call to sort it out. Best, The Storydoc Team
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Rhett S.
Feb 4, 2025
Storydoc uses misleading billing practices
Storydoc uses misleading billing practices, locking access behind unexpected payments and automatically charging for additional users without clear disclosure. Their refusal to refund even unused seats shows a lack of transparency, and after this experience, we’ll never use Storydoc again and will strongly advise others to avoid it.
Response from StorydocJul 13, 2025
Hi Rhett, Thanks for sharing your feedback. We’re sorry for the delay in responding — we recently discovered that Trustpilot reviews weren’t reaching us. We hear your concerns about the billing process, especially around user seats and charges. Our intention is never to mislead. That said, it’s clear that in your case, things were not communicated as clearly as they should have been, and we take that seriously. Please reach out to us at [email protected] so we can review what happened and see if we can make things right. Best, The Storydoc Team
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Nasrullah
Nov 11, 2024
Deceptive Billing and Poor Product…
Deceptive Billing and Poor Product Quality I subscribed for a one-month plan to use this AI pitch deck generator, expecting to download the final report in PowerPoint format but I was charged again the following month without my consent. They refused a refund, and to make matters worse, the only download option is a poorly formatted PDF that squeezes multiple slides onto one page, making it unusable. Beware of misleading billing practices and an inadequate product that doesn’t deliver as promised.
Response from StorydocJul 13, 2025
Hi Nasrullah, Thanks for your feedback, and apologies for the delayed response — we only recently realized that Trustpilot reviews weren’t reaching us. Just to clarify — Storydoc runs on a monthly subscription model that renews automatically unless canceled. This is clearly stated during checkout and in the confirmation email. If there was any misunderstanding, we're happy to review your case directly. Regarding downloads: we currently offer PDF export and have recently added a print-friendly version that breaks the content into clean, individual pages for better offline use. You can also export with high-quality images to ensure your deck looks sharp in print or when shared. If you'd like to explore these options or revisit your billing issue, feel free to reach out at [email protected]. Best, The Storydoc Team
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