Store SonyReviews of store.sony.com

Aspetto ancora la consegna della merce anche se mi hanno comunicato di averla consegnata. Assolutamente falso. Hanno consegnato solo uno dei due prodotti ordinati. Sono passati oltre dieci giorni dall' ordine e cinque dalla prevista consegna. Attendo di sapere se fare querela per truffa o per furto. Peccato perché Sony una volta era un buon marchio. Mai più.

D-Grade service from the online store. I ordered some products, lured in by a slightly better price and free delivery. Sony use the cheapest possible freight company who also seems to outsource the delivery. Not only did both parties have no idea where my parcel was, Sony didn't either. Hot tip - pay the extra $50 and go to JB Hifi.

Hola buenas! he comprado un vinilo el 7 de noviembre. Estamos a 25 y aparece como "estado desconcido" cuando intento saber sobre el seguimiento. Mandé un correo y no responden. A alguien más le pasó esto?

My Sony speaker battery life drastically decreased after the update.

After buying a Bravia 8 ii at a premium price direct from Sony it packed in within 3 weeks of being delivered. Apparently an issue with the power (3 red LED blinking) and is a major problem. I accept sometimes you get a bum product so was on to Sony straight away to get it sorted. They agreed to replace it so all good. However For them to send a replacement their process is to first collect the faulty product and have it arrive in their warehouse in Auckland (we live in South Island). It also needs to be in a box. I have already disposed of the original box so they were going to send a box for me to pack. Again a slight irritation but I can accept this. 2 weeks later and still no box even though I have been constantly asking for one to be sent. They even sent a courier (who arrived without warning, thankfully we were at home at the time) to collect the faulty TV. Yay. But they would not collect it as it was not in a box. Boo They still point blank refuse to send a replacement TV or process a refund until they receive the old one but have made no concerted effort to collect the old one. I am constantly promised communications which never happen. It is now coming to the stage of having to take it to the disputes tribunal. I have always loved Sony products but their after sales care service is shocking. When you spend over $5k on a television you expect some decent service to back it up. Not so with Sony New Zealand.

Eye cup of my Sony camera became loose and eventually was lost, about 2 years after purchase. I bought a replacement as no longer under warranty. The new eye cup, from the authorized Sony parts distributor, lasted only 5 months before it became loose and also fell off! After purchasing a camera costing thousands, I was hoping that they would replace it as the part only lasted a few months and it’s a Sony part from a Sony referred parts distributor. Disappointed that neither: Gentec, Microland, nor Sony would stand by their products. Don’t buy Sony, they don’t stand by their products if you have any problems…

Bought $500 pair of headphones in May. They broke, completely snapped while being worn for no apparent reason. In-store they sent the warranty request off, advising Sony would likely refuse it. They refused it. Called Sony and was directed to send photos and they'd advise what could be done, repairs if not a warranty claim and it's now been over a month without hearing back. My sister was about to buy a set of Sony headphones but has opted for Bose instead. I recommend anyone looking to invest in a pair of bluetooth headphones that will actually last avoid Sony like the plague. A complete waste of money. Will update if I ever hear back but I doubt it.

Non e possibile che ogni volta devo perdere tutto il giorno per accedere al mio account mettendo la password giusta e mi da errore che e sbagliata e ogni santa volta ne devo creare una nuova non posso perdere tutta la giornata perché metto la password giusta e mi da errore