Store SonyReviews of store.sony.com

I purchased the portable speaker SRS-XB22 recently. The speaker seems to be a good product so far, only had it 2 weeks. The issue is, although the box did not show any signs that it had been opened and it was sealed with tape, there was no charging cable included in the box, it comes with the USB cable. It is a small purchase, 6 or 8 dollars, it is the principle. I "chatted" with a Sony rep, his answer, go back to the store where you bought it! Problem - I bought the speaker in CA and live in AZ. My rating is for the fact that Sony could have cared less about my small problem, I just think they could have provided better service.

Ich habe einen 55 Zoll Fernseher von Sony bei Media Markt in 2016 gekauft. Nach einigen Ausfällen zur Reperatur zum Media Markt gebracht. Der Fernseher wird nicht zurückgenommen nur Repariert nach 5 Reperatur Wochen kam der Fernseher zurück und die Probleme waren nicht wirklich behoben. Vorsicht vor Sony keine Hilfe und Rückgabe nicht möglich. Jetzt ist die Garantie abgelaufen und der Fernseher setzt täglich über 3 -5 STD aus und niemand hilft. Garantie ist abgelaufen und das nur weil das Problem nicht gleich behoben wurde

Xperia 10 gekauft, sehr enttäuscht... So schlechte Kopfhörer dabei gelegt.... Ihr hattet ja das Handy teurer machen können und dafür bessere Kopfhörer mitgeben können... Und so eine schlechte Kamera, braucht 2 Stunden um einen Foto zu machen... Hatte mein Leben lang sony.... Nie wieder...

Bought a faulty TV, that we haven’t been able to use and it has been away for repair twice already and issues hasn’t been fixed. Sony customer service in Ireland is absolutely terrible, would not even reply to e-mails and I have been waiting for Supervisor to call me back over 2 weeks now. Would not reccomend to anyone, absolutely useless and the worst customer service I have ever dealt with.

I have invested in three Sony products bought from Curry's since May and every single one has been faulty. Firstly a sound bar that just stopped working, then a PS4 that you couldn't play blu-rays on and now I'm stuck with a Bravia TV that has two faulty HDMI sockets. All I got from customer services was that I needed to bring the TV to some kind of service store in London. Despite me telling them that I don't drive and I'll have to take a 40in TV on public transport or in a cab. They also insisted that I was outside of my warranty even though I bought it this year in May. There were no apologies, no goodwill gestures, no offer to pick the TV up themselves despite this being the third time somethings gone wrong with one of their shoddy products, just the implication that this was my fault when the only mistake I've made is buying Sony products from Curry's. I'm really not exaggerating when I say that this has to be one of the worst retail experiences I've ever had. I've never known anything like it. Then again I usually don't try things from Curry's and I certainly won't again. Absolutely disgraceful.

Never ever deal with Sony Products. Their service center is pathetically painful n extremely bad to deal. I am following up with them from last 3 months for my Sony 65" led TV for repair....they are completely irresponsible and never take your complain seriously. Inspite of taking 2000/- advance from me for the part, there is no response after so many follow up even till now. Samsung n LG are thousands time better n quick in service. The company they have assigned for my work is equally bad.

To be honest though, I was a Sony fanboy, I loved all the products of theirs but customer service really disappointed me and made me stop buying Sony products, first of all the service centre I went to was in Bangalore and it was the main service of Bangalore. The issue I had with my phone was the back panel coming out with a matter of time. So I gave it to service centre two times for fixing it and they did fix it but the back panel never gave up and it was coming out again. I didn't feel like giving it to them again, so I gave it to my friend who was an expert in this and so he rectified the problem, the main problem was that the battery was swollen and needed to be replaced, and he did replace and now my phone working beautifully. Just wanted to say that being a main company for the whole city doesn't mean that you should be irresponsible or don't know things. Crap, the technician of the service centre even told that I shouldn't use the camera of my phone since it will overheat the back panel and make it swell out again!!!!!!!!!!!!! At the end just don't buy Sony products as something's wrong with it, then the service centre won't be able to get it ready. Just buy other products.

Neanche mi hanno contattato per il ritiro del Ps vr, è passato più di un mese, ho fatto la procedura x il ritiro in assistenza e nulla, neanche una mail.