Store SonyReviews of store.sony.com

sono stato sempre in cliente affezionato Sony, ho comprato un Sony 55 pollici dopo qualche anno non si accendeva più lo schermo, lo porto da Expert a Battipaglia Salerno visto che è in garanzia.. passa un bel po' di tempo, mi chiamano per ritirarlo dopo la riparazione e al momento di controllare lo stato della tv notiamo una botta al centro dello schermo ed ho lasciato di nuovo la tv al negozio Expert.. ad oggi saranno 2 mesi ancora nessuna notizia e nessuna risposta alle mie telefonate... spero che la Sony provveda a risolvere il mio problema

Ihr seid eines der reichsten Unternehmen und schafft es seid über 2 Jahren nicht playstation 5 zu Verfügung zu stellen , wen wollt ihr verarschen ???????

Vergognoso, comprato Sony Bravia oled 65 pollici, si guasta prima dei due anni, viene sostituito e si guasta dopo 4 mesi, l’azienda non ne risponde più perché scaduta la garanzia ufficiale, ripeto 4 mesi dopo la sostituzione!!!! Non comprate Sony

65 inch Bravia worked 3 days 21 days later for a replacement tv - no customer service and here is a copy of their email : We appreciate you bringing your concern to Sony's attention and we apologize for the delay and inconvenience this may have caused you. We have reviewed your case 07904041 and it appears that they have already ship out your replacement TV. Soon you will be receiving a call from the shipper to schedule the delivery date. You may also track the shipment of your replacement unit at https fastrak.aitworldworld using your tracking number 23196485. Please be advised that your case is being handled by our Concierge team , should you wish to speak to them for further update you may reach them at (866) 936- 7669 Ext.72048 or by responding to their email. Best Regards, April Sony Social Support 21 days and who wants to pay $1000 for a TV that’s a piece of crap? When I did talk to Sony the “considérée” said “we have a computer chip issue with this model” and the service company that dropped a replacement said « good luck with this - all we do is replace them » no wonder why they are $1000 #sonybraviasucks - they must have automated messaging « oh your TV is on its way! » F U sony - I saved up to make a major purchase and I should have gone with Samsung like my brother in law suggested - the Best Buy clerk steered me down the wrong path (but a nice kid no complaints there- Best Buy’s return policy is horrible - and for that I will never go back #bestbuygoodbye)

We purchased a Sony Bravia tv a year and half ago. We are now taking it to be repaired because it will not turn on and none of the troubleshooting steps have worked. Customer service was no help as they said the warranty was 1 year from purchase date and there are no authorized dealers to repair in my state. We spent 2,000 dollars on a piece of garbage. We will no longer be buying anymore Sony products as they are junk and will not stand behind their products.

I purchased a game called "Elden Ring" last month. Not being able to read Japanese, I purchased the game knowing that the text is written in English. It turns out that the in-game descriptions were all in Japanese and the game was unplayable. I decided to contact Sony, but they never responded. I got in touch with Paypal and escalated the case since I want my money back. Paypal tried contacting Sony and they never responded. Naturally, the case was closed in my favor and a chargeback was issued to my credit card. Sony Japan decided to permanently ban my account. I have been a loyal customer since they released Playstation two and this is how they treat customers? I called Sony and finally, someone picked up. He told me that there's nothing that can be done except for me to purchase a PlayStation gift card and pay the full amount for a game that I can't even play. I hope this review reaches somewhere. I WANT MY ACCOUNT BACK.

I tried to update my credit card info with the new dates. I have already done this with several other accounts in a few seconds. But Sony was truly annoying. I couldn't update my info. When I asked for a code to get online with a person to fix this, no answer and dead silence. I have had it with this company. Will never buy anything from them again.

I purchased and paid for a very expensive TV from SONY directly online - I was told delivery would be 5-7 days and as we enter week 4 I still do not have my TV - Buyer beware - the customer service and help is useless - they would not refund me so I am still waiting for the TV and I am disgusted at how I was treated - terrible from what you would think is a trusted brand. I cant give them no stars but if I could I would.