Store SonyReviews of store.sony.com

Ich HATTE einen SONY KD-65AF9 um wohlfeile € 3.900,--. Paneel nach nur 4 Jahren kaputt (blauer Strich, rote 4xblinkende LED, kein Starten des TV möglich), im Gegensatz zu anderen Herstellern nicht reparabel. Abgesehen davon hatte auch die Software nach einem Update das Problem dass ich keine Sendungen mehr aufzeichnen konnte (SONY Support konnte das Problem nicht lösen). Ich wollte damit nur meinen Frust kundtun und hoffe das mein neuer TV (anderer Hersteller, wesentlich günstiger, super Qualität) länger hält. Abgesehen davon war im Kaufpreis eine 5 Jahre Garantie auf das Panel dabei.

Ordered a Sony Soundbar, got a call to say delivery was on the way, got another call to say item was not on truck. Spoke to the delivery service the next day and it turned out the item description was for a 55" TV, so they would not deliver it. Sent a message to Sony support and waited 3 days. They would try delivery again. Delivery attempted and 'item was damaged' they said, so they could not deliver it again. Speak to Sony they said... Sony said they would deliver again (3 days later) but no delivery slots for another week. 1 week later Sony cancelled saying they could not change the description on the their own delivery and so could not fulfil the order. The worst part of all of this is that Sony are now not giving me a refund as they have not had the soundbar back from Arrow XL (the delivery company). Another week later... So so terrible, so upset and frustrated and can't get any help from Sony. Not sure what to do as feel I have been robbed.

The guys who developed the software for the sony headphones, specefically Wh-1000xm4 needs to chained and a loudest speaker be put right near their ears... Why would you blast off the notifications and voice-over... I turn on bluetooth you blast a full-volume notification "bluetooth turned on". I am listening to stuff on my laptop or phone at lowest volume and then i turn the headphones on or off or connect second device or disconect secondary device and the FULL VOLUME blasts off every time... Apple had this Sony has it. It's just against common sense to sound out notifications and voice over with full volume when the headset is set at the lowest volume... why? Seriously, why blast off voice-over notifications when the option is disabled on the app at FULL VOLUME? Some users said it interrupts the sound. Yes, it does but why in FULL VOLUME; at least if you wanna interupt whatever the user is doing, do it in the set volume... Not in FULL VOLUME...

Ich habe einen Fernseher von Sony gekauft, ein paar Wochen vor Ablauf der Garantie fing der Fernseher an plötzlich aus zu gehen. Ich habe daraufhin mit Sony in Verbindung gesetzt und ich wurde einfach immer nur vertröstet und gesagt ich soll irgendwelche Einstellungen verändern was allerdings nicht gebracht hat. Ich habe Sie mehrfach angeschrieben allerdings passiert nichts. Ich werde nie wieder ein Produkt von Sony kaufen und jedem auch davon abraten bei einem derartigen schlechtem Kundenservice

Terrible service from Sony UK Online store. Ordered a 75" TV, standard delivery. No unpacking or assembly included. I checked before I ordered their delivery page says 'delivery only' (no unpack/assemble) and 'standard installation' (unpack/assemble included) so assumed 'standard delivery' meant 'standard installation'. Nope - raised a complaint after I had to pay someone to help me assemble it myself. Sony couldn't care less - basically said it was my fault - yes the word Standard means two very different things to Sony. Do not buy from them direct - absolutely terrible customer service experience.

Cannot believe such horrible service from a supposedly reputable company. One week past the "expected" ship date. Reached out to customer service via chat. They are unable to cancel the order. They are unable to answer when I should receive it or if I will receive it. They said I should hear from a "specialist" within 2 days! Three days later, still haven't heard anything from anyone. Would never order from electronics.sony.com again. Awful customer service.

I purchased a brand new PS5 almost a year ago, in less than 1 year I had to send the console in for repair, their TOS says 21 days turn around, they had my console for 3 months and gave me the run-around telling me different stories each week when I would call in for an update. If I had not called every week multiple times they would of never sent me anything finally. When I got my console back, after 3 days of having it my Online PS+ account was suspended and I was locked out of playing every game or accessing games at all (digital version of console). Their customer service is non existant. I have owned Sony Playstation' since the first one came out and after this experience I am selling my PS5 and will be changing to xbox. Never again will my money go to this company. Sony has gone down hill in the last years and is no longer a reputable company as it once was, I recommend anyone considering to buy into the new PS5 to get XBOX instead.

Terrible customer service from Sony After ordering this lens and not receiving it 2 weeks later. I was told I would be refunded and to order another one. I ordered another one and tried to check on order to make sure it was sent. But customer service just hang up on me or end the chat. So far. No refund. Paid for 2 lenses. Havnt received anything Do not was your time buying from Sony. Buy from a third party retailer instead