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SONY a1 DISASTER. Over the past year I have been asked approximately 15-20 times of my opinion on the Sony mirrorless. Unfortunately, I have provided my candid response to each potential new Sony purchaser.... "Switching from Canon to Sony is the biggest mistake of my photography career." Hopefully, if Sony eventually replaces my faulty a1 I can have some faith restored in their products. Purchased a Sony a1 in Canada thru a Sony authorized dealer approximately 18 months ago. Within the 1yr warranty period the camera kept failing... usually at the most critical times. Complete blackout and not functioning at all were the common errors. Other times, f00 appeared indicating no lens attached. This continues repeatedly even after two visit to, Gentec International, the only Sony warranty service company in Ontario Canada. They were unable to duplicate or rectify the issues, Problems continued and due to my ongoing photography schedule of up to 3 events per week, I purchased a second Sony a1, as I am unfortunately heavily invested in the new and latest Sony lenses. I have reached out to Sony but no response. I will continue to post this and similar reviews wherever possible until my now out of warranty Sony a1 camera is switched for one that is new and reliable. Malcolm

TV ging nach rund 6 Wochen nach Ablauf der Garantie kaputt. Musste das Gerät gem. SONY zu einem vorgeschriebenen Service-Center einschicken. Danach die Antwort: für dieses Gerät (Modell 2021) gibt es leider keine Ersatzteile mehr und kann somit nicht repariert werden. Zum einen kann ich es einfach nicht verstehen, dass es für ein 2 Jahre altes Gerät (Preis über 2000 CHF), bereits keine Ersatzteile mehr gibt. Zum anderen hätte ich von SONY einen Vorschlag mit evtl. einem Preisnachlass etc. auf den Kauf eines neuen Geräts erwartet. Leider kam von Seite SONY gar nichts. War somit definitiv mein letzter SONY TV!!

I bought a Sony gift code for Playstation and before I used it, within a day, the card was drained of its balance. Sony said they can do nothing, that its my problem. Ridiculous because nobody had access to the code. I'm no longer buying any Sony products. It's sad because I used to think of them as a quality product provider. My family has had $5,000 TVs and expensive laptops in the past from them. Their customer support is no good though.

Tv Sony Bravia , dopo due anni scopro che ha un difetto alla scheda madre RICONOSCIUTO da Sony . La risposta? Ci spiace, è fuori garanzia! Grazie Sony , se foste un’azienda seria, avreste fatto un richiamo invece di far finta di niente. Tv da 1000 euro nessuna assistenza . Mai più

WORSE CUSTOMER SERVICE EVER: RETURN FOR REPLACEMENT=> NEVER GOT THE REPLACEMENT 6 MONTHS LATER I had to send a pair of headphones (WF1000XM3 model) for replacement as they were not functional when I bought them. I had the warranty (for a year) but still had to pay for shipment to get a replacement. This was in June. Then I emailed Sony in August as I still had not had any news about the shipment of my replacement pair. I received an answer at on 03-08-2023 saying they had some issues, but I would get the new pair within 7-10 days. In September, I had to contact them again (many emails, calling (wasting my time for hours on the phone, and re-explaining the situation again and again). They told me that they would make sure to follow up on this and get back to me. Still in October, I had no news and not received the replacement pair. I had to get an other new pair of headphones as I needed a pair and couldn't wait for the replacement. I have been sending multiple emails to their service, spoke on the phone with costumer service 3x and even today, they told me the new pair had not been shipped yet, and they need to look into my files to understand what is happening. I asked for any compensation or even just to give me a credit so that I could buy a new pair and complete this process, and they refused. This is unacceptable service, I have wasted time, energy and most importantly, I have still not received anything. I would never recommend buying from Sony as I have never experienced such an unqualified and unacceptable service. All I am asking is to be done with this and never have to deal with them again and they still are refusing to help me. Basically stealing my money my time and my energy.

Ordered online on November 8th so far I have not received it, Customer service no response. I hope you can improve your service, there are many reviews and you still have no response.

Pathetic customer service, takes 5 days to get a response and by then the price match offer is over. All part of their game, but probably a blessing as would hate to see their aftersales support. Im buying samsung or LG instead

IL 31/10/2023 mi hanno consegnato il TV Bravia KD-50X75WL. Una volta installato presentava sullo schermo ampie strisce grigie, sulla sinistra. Imballato e chiesto il reso alla Unieuro che me lo aveva venduto. Non è vero che può capitare, perché l'azienda deve testare ogni prodotto che esce dalla fabbrica. Deluso perché il marchio "rappresentava" una garanzia.